Sales Manager - University of Michigan-Ross School of Business

Job description

Job Description We are in the University of Michigan’s Central Campus which makes for a fun, energetic, and exciting atmosphere to work in. We (Aramark) service thousands of students, faculty, and staff daily at our onsite Starbucks, Seigle Café, Och Fitness Center and Private Hotel (ELCC) locations. The hotel has 104 guest rooms which is available to the MBA Program Students, Executive Education Program Students, Alumni, Parents of Students and School Affiliates only. We have an Executive Dining Room at the lower level of the Hotel in which Aramark’s Award winning, Certified Executive Chefs, Cooks and Wait Staff provides excellent food service that enrich and nourish the lives of every guest creating memorable moments of their dining experience. The Sales Manager is responsible for leading and developing a proactive sales effort with group business (ie: corporate, leisure market, social, military, educational, religious, fraternal, tour and travel and sports market segments. Contribute to overall revenue generating efforts of the hotel to maximize hotel profitability and maintain customer satisfaction. This includes driving sales, exceeding 100% RGI and achieving budgeted total hotel revenue expectations. Job Responsibilities Demonstrate excellent selling skills • Have knowledge of group markets and ability to grow business • Understand sales process from inquiry to contract • Actively prospect/solicit repeat and new business • Participate in team effort with outside calls and prospecting and solicitation • Meet or exceed booking goals for guest room revenue; meet or exceed budgeted revenue on a quarterly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals. • Be responsible for prompt handling of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the clients • Solicit new and repeat guest room and event business. • Maintain client base of key accounts and conventions. • Determine the client and guest's needs. • Make outside sales calls and phone solicitation calls to obtain business. • Conduct on-site inspections to book business. • Assist in evaluating a potential business opportunity for profitability and overall benefit to the Hotel. • Represent hotel in community affairs and industry related events. • Maintains accurate sales records, database and reports to provide history, ensure future and current quality service and enhance prospects. • Achieve budgeted revenues • Other duties may be assigned. • General idea of the STR Report and other key industry metrics/analysis • Demonstrate the ability to build relationships and nurture future/additional business Qualifications A professional demeanor, a warm and welcoming personality, and ability to engage easily and actively connect with others is required. • Must be genuine and comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. • Speak with others using clear and professional language. • Ability to gain details important to group and communicate to hotel operations team • Two or more years of hotel experience required. • Perform other reasonable job duties as requested by Supervisors. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .