Sales Manager (US Market)

Job description

# Sales Manager (US Market) > Crystalia Glass · Chile (Remote) · Full-time · Posted 2025-12-22 **Workplace:** remote **Department:** Sales Remote Section ## Description Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation — with production facilities in the United States and Europe. The U.S. market is our core focus. Crystalia Glass is a stable, scaling business, serving B2C, B2B, and B2G clients across multiple states. We combine strong product quality, competitive pricing, high service standards, and operational efficiency to set a benchmark within our industry. We are strengthening our commercial function and are looking for a Sales Manager to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment. This is a hands-on leadership role requiring strong operational involvement. The Sales Manager will own sales performance end-to-end, including CRM operations, inbound lead management, call quality, analytics, and team development. **Employment Type:** \- Full-time 8.30 am - 5 pm, NY (EST zone). \- Remote work. \- B2B contract (sole proprietorship status or corporate entity). **Responsibilities** **CRM & Sales Operations:** - Own and optimise CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows. - Enforce strong CRM discipline across the sales team through training, audits, and corrective actions. - Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency. **Team Leadership & Development:** - Lead and develop the sale team - Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets. - Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities. **Inbound Lead Management:** - Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps. - Continuously optimise lead distribution to maximise efficiency, conversion, and team performance. **Call Quality & Communication Standards:** - Own call quality and communication standards, with calls as the primary channel for US-based clients. - Regularly review calls, coach on objection handling and structure, analyse deal losses, and develop supporting channels such as SMS and email. **Performance & Analytics:** - Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep. - Design and execute data-backed initiatives to improve conversion and overall sales performance. **Proactivity & Continuous Improvement:** - Proactively identify and solve problems, taking full ownership even with limited resources. - Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact. ## Requirements - 5–7 years of relevant sales experience, with a strong background in sales execution and revenue growth. - At least 2 years of managerial experience, leading and developing sales teams. - Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance. - Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control. - Experience managing inbound sales, preferably in a B2C or high-volume environment. - Experience leading teams of 5+ Sales Reps. - Strong analytical mindset with the ability to make data-driven decisions. - Experience with call-based sales models. - Fluent English (working with US-based clients). - High level of involvement in day-to-day sales operations. **Nice-to-Have** - Track record of increasing B2C/B2B conversion rates. - Experience with AI tools and structured sales playbooks. - Cross-functional collaboration experience. - CRM optimisation experience. - Sales process and pipeline improvement expertise. ## Benefits - **Pay:** Fixed Salary and bonuses on goals performed. - Joining a highly professional and dynamic team. - Exciting experience **working with prestigious clients in the US market.** ## Apply [Apply at Crystalia Glass](https://apply.workable.com/crystalia-glass/j/9037DEB764/apply) --- Powered by [Workable](https://www.workable.com)