Sales Operation Manager

Job description

Function Sales Operations Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. Job description Job Summary:** Hitachi Vantara is seeking a highly motivated and experienced Sales Operations Manager to optimize and streamline our sales processes, enhance sales team productivity, and drive revenue growth. This role will be crucial in supporting our global sales initiatives and ensuring operational excellence. Job Responsibilities:** * Develop, implement, and maintain scalable sales processes, tools, and best practices to improve efficiency and effectiveness across the sales organization. * Manage and administer the CRM system (e.g., Salesforce) to ensure data integrity, generate accurate reports, and provide actionable insights to sales leadership. * Analyze sales performance data, identify trends, forecast future sales, and prepare comprehensive reports for management. * Collaborate with sales leadership to define sales territories, quotas, and compensation plans that align with business objectives. * Develop and deliver sales training programs on new tools, processes, and methodologies to enhance sales team capabilities. * Support the sales team with lead management, pipeline forecasting, and deal progression activities. * Act as a liaison between sales, marketing, finance, and IT departments to ensure seamless operational alignment. * Identify and implement automation opportunities within sales operations to reduce manual effort and improve data accuracy. * Monitor sales compliance with company policies and procedures. * Manage and optimize sales enablement resources and collateral. Job Qualifications:** * Bachelor's degree in Business Administration, Marketing, Finance, or a related field; Master's degree preferred. * 3+ years of progressive experience in Sales Operations, Business Operations, or a similar analytical role, preferably within a global technology company. * Proven expertise in CRM administration and optimization (e.g., Salesforce Administrator certification is a plus). * Strong analytical skills with the ability to interpret complex data, identify key trends, and present clear, actionable recommendations. * Proficiency in data visualization tools (e.g., Tableau, Power BI) and advanced Excel skills. * Excellent communication, interpersonal, and presentation skills, with the ability to effectively collaborate with various stakeholders across all levels of the organization. * Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment. * Experience with sales methodologies (e.g., MEDDIC, Challenger Sale) is a plus. * Familiarity with Hitachi's products and services is advantageous. * Fluency in English is required; proficiency in other languages (e.g., Japanese) is a plus. About us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. Fostering innovation through diverse perspectives Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.