Sales Operations, AI Go-to-Market (GTM)

Req ID: 383075 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Sales Operations, AI Go-to-Market (GTM) to join our team in Bangalore, Karnātaka (IN-KA), India (IN). Sales Operations, AI Go-to-Market (GTM) Location: India, Costa Rica (Global scope) Department: Global AI Unit / AI Market Makers Reports to: Executive, Head of AI Strategy and Product Job Type: Full-time ________________________________________ Position Summary We are seeking a highly analytical and detail-oriented AI GTM Sales Operations Manager to support the growth and operational excellence of NTT DATA's AI business. This role will serve as the operational backbone of the AI GTM organization, ensuring pipeline integrity, opportunity governance, stakeholder management, deal triage and executive reporting across the AI portfolio. The successful candidate will partner closely with sales leaders, client executives, solution leaders, and delivery teams to drive operational rigor throughout the opportunity lifecycle—from qualification through closure, staffing, and delivery transition. This individual will play a critical role in ensuring the organization maintains accurate data, actionable insights, and scalable processes that support pipeline growth, revenue realization, and business performance. ________________________________________ Key Responsibilities Pipeline & Opportunity Management • Pipeline & Opportunity Management • Monitor and manage the AI opportunity pipeline across all stages of the sales lifecycle. • Ensure opportunities are accurately maintained within Salesforce and other business systems. • Validate opportunity data quality, stage progression, forecasting assumptions, and pipeline health. • Identify and resolve data inconsistencies, incomplete records, and process compliance issues. • Drive adherence to AI opportunity tagging, taxonomy standards, and reporting requirements. ________________________________________ Sales Operations & Revenue Governance • Partner with GTM leadership to establish and maintain pipeline governance processes. • Track opportunity progression, conversion rates, win rates, sales cycle duration, and forecast accuracy. • Monitor sales performance metrics and provide actionable insights to leadership. • Support deal reviews, pipeline reviews, forecast discussions, . • Identify opportunities to improve sales effectiveness and operational efficiency. ________________________________________ Staffing Readiness & Delivery Transition • Partner with delivery leadership and resource managers to ensure staffing readiness for anticipated and closed opportunities. • Monitor workforce planning requirements against projected pipeline growth. • Identify staffing risks and capacity constraints early to support proactive decision-making. ________________________________________ Data Quality & Business Intelligence • Maintain data integrity across Salesforce, reporting dashboards, workforce planning tools, and manual tracking processes. • Develop and maintain executive dashboards and KPI reporting. • Produce recurring reports on: Pipeline performance, Win/loss trends, Conversion rates, Revenue realization, Resource demand, and Sales cycle performance. • Analyze business trends and provide recommendations to improve operational performance. ________________________________________ AI GTM Governance & Compliance • Ensure AI opportunities are properly identified, tagged, and reported across the organization. • Investigate and resolve instances where AI-related work is not appropriately classified. • Partner with sales, solution, and delivery teams to improve visibility into AI engagements. • Support the ongoing evolution of AI sales taxonomy, reporting standards, and governance processes. • Drive adoption of standardized operating procedures and best practices. ________________________________________ Executive Reporting & Strategic Support • Support leadership meetings, business reviews, and executive operating cadences. • Prepare executive summaries, dashboards, and business performance reports. • Provide insights into pipeline trends, market opportunities, operational bottlenecks, and growth performance. • Support strategic initiatives related to AI business growth, operational scaling, and GTM effectiveness. ________________________________________ Required Qualifications • Bachelor's degree in Business, Finance, Analytics, Information Systems, or a related field. • 8+ years of experience in Sales Operations, Revenue Operations, Business Operations, GTM Operations, or related functions. • Strong experience working with Salesforce CRM and pipeline management processes. • Experience supporting executive reporting, forecasting, and business performance management. • Advanced analytical skills with proficiency in Excel, reporting tools, and dashboard development. • Strong attention to detail and commitment to data quality. • Excellent communication and stakeholder management skills. ________________________________________ Preferred Qualifications • Experience supporting technology, data, AI, consulting, or professional services organizations. • Experience with Salesforce reporting, Power BI, Tableau, or similar business intelligence platforms. • Knowledge of resource planning, workforce management, or services delivery organizations. • Experience supporting large-scale GTM organizations and opportunity governance programs. • Familiarity with AI, data, and digital transformation services. ________________________________________ Core Competencies • Revenue Operations • Pipeline Management • Salesforce Governance • Forecasting & Analytics • Executive Reporting • Data Quality Management • Resource Planning • Business Process Optimization • Cross-Functional Collaboration • Operational Excellence ________________________________________ Why Join Us Join a team that is helping define the future of AI at one of the world's largest technology and services organizations. As part of NTT DATA's AI GTM organization, you will play a critical role in enabling the growth, scale, and operational excellence of a rapidly expanding AI business. You will work at the intersection of sales, strategy, delivery, and operations, providing the insights and governance needed to accelerate revenue growth and drive business performance. This role offers the opportunity to influence executive decision-making, shape how AI opportunities are identified and managed, and build the operational foundation that supports the next generation of AI-powered solutions. If you thrive in a fast-paced environment, enjoy solving complex business challenges, and want to make a measurable impact on a high-growth business. This is an opportunity to help build something transformative from the ground up. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, . NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. 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