Sales Operations Analyst

Job description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description The Sales Operations Analyst plays a critical role in supporting the UK&I commercial teams by driving operational efficiency, data integrity, and performance insights. Reporting to the Global Operations & Analytics Manager, this role contributes to the execution of global strategies at a regional level, with a focus on CRM excellence, automation, and analytics-led decision making, and enable continuous improvement across the sales lifecycle. Responsibilities: 1. Sales Operations & Enablement Support daily operations across sales support, case management, delivery workflows, and CRM troubleshooting. Prioritise and resolve issues efficiently, ensuring minimal disruption to sales activities. Champion sales enablement through process optimisation, training support, and adoption of tools. 2. CRM & Process Excellence Maintain data accuracy and consistency in Salesforce CRM and CPQ platforms. Support rollout of new processes and ensure documentation and communication are clear and up to date. 3. Automation & AI Integration Identify opportunities to automate manual tasks and improve operational workflows, leveraging AI tools to enhance forecasting, lead scoring, and reporting capabilities. Partner with the Global Operations Manager to implement scalable automation strategies. 4. Commercial Governance Support Assist in managing pricing governance, including validation of discount requests and adherence to commercial policies. Support internal royalty audits and help identify training gaps or process improvements. 5. Analytics & Reporting Deliver accurate and timely reporting across sales performance, forecasting, pipeline health, and billing discrepancies. Contribute to the development and maintenance of dashboards that provide actionable insights. Support ad hoc analysis requests from Sales, Finance, and Product teams. Qualifications Proven experience in sales operations or analytics supporting sales teams Knowledge of Microsoft Power BI and Salesforce tools Strong problem solving and analytical skills Strong stakeholder management skills with experience of tailoring communications for a diverse audience at different levels including Executive levels Additional Information Benefits package includes: Hybrid working - 40% office based Great compensation package including discretionary bonus Core benefits include pension, bupa healthcare, sharesave scheme and more 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave. Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Grade: F/EB10 Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here