Sales Operations Analyst

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division KLA is well known for its high-performing business model which routinely produces significant profit margins and revenue. Key to supporting KLA business is the finance team that partners with corporate and global business organizations to provide expertise and guidance for developing and executing sound business models and practices. The Finance organization consists of operations and corporate finance teams. The operations finance team influences business decisions by gathering the best available operations information, distilling it and making recommendations to our management team on the best course of action. The corporate team provides a broad range of services, such as financial planning, corporate accounting, tax, industry analysis and benchmarking, internal audits, SEC reporting and merger and acquisition support. Job Description/Preferred Qualifications Responsibilities are to perform Business Operations activities for assigned division and regions or responsibilities using related systems and resources. Business Operations activities can include, but are not limited to, maintenance of division bookings snapshot, sales order hold management, review of SAP orders, bookings reconciliation, tool shipment slotting coordination, shipment revenue recognition tasks and backlog tracking. Business Analyst interfaces with field and factory personnel including Divisional Sales and Marketing, Field Sales, Finance, Master Schedulers, Configuration Analysts, Engineering, Trade Services and Shipping. Responsibilities may also include quote creation as well as other special projects or tasks as assigned by management. Maintain a bookings snapshot report including weekly analysis of snapshot data. Review sales orders in SAP for shipment holds. As needed review allocations, configuration issues and pricing. Generate and maintain various Master Ops and Snapshot reports utilizing advanced Excel skills Respond to inquiries relative to order conditions and configurations from Program Managers, Division Sales, Master Scheduler, Configuration Analyst, Trades Services and Finance. Complete quarter end close activities. Concentrated support and work commitment during peak activities, such as at the end of corporate fiscal periods. Work on complex problems where analysis of situation or data requires an in-depth evaluation of various factors. Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Good communication and telephone skills to relate and resolve specific order issues. Ability to act in authoritative role in meetings or related discussions. Familiarity of PC and related functionalities such as WORD, EXCEL, Power Query, SAP and Caerus database preferred. Receive quote requests, quote changes, adjustments and cancellations from Field Sales, Divisional Sales, Master Schedulers and Program Managers. Submit requests to Corporate OA for order processing as needed. Needs to be able to react quickly in a fast-past environment. Willingness to work cross-functionally with other members of Business Operations. Concentrated support and work commitment during peak activities, such as at the end of corporate fiscal periods. Respond to inquiries relative to Order conditions and configurations from Program Managers, Division Sales, Master Scheduler, Configuration Analyst, Trades Services and Finance. Skills on functionalities of Microsoft Excel SAP ECC and SAP CRM, MS Teams, Sharepoint, Power BI reporting experience preferred but willing to train. Strong communication skills and ability to follow up with sales people. Ability to react quickly in a fast paced environment. Provide support for quotes, sales forecasts, shipments. Must be able to function independently and self-motivated without daily direction. Excellent organizational and project management skills. Ability to work within a global environment, with sensitivities and understanding of cultural and multiple time zone challenges. Minimum Qualifications 4 year degree or equivalent work experience in a Sales Ops environment supporting the Sales function internally Base Pay Range: $62,200.00 - $105,700.00 Annually Primary Location: USA-CA-Milpitas-KLA KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at or at +1-408-352-2808 to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA . Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.