Sales Operations and Planning Specialist (Austin, TX)

Job description

**About SK hynix America:** At SK hynix America, we are at the forefront of semiconductor innovation. As a global leader in HBM, DRAM, and NAND flash technologies, we develop the advanced memory solutions powering everything from advanced mobile technology to massive AI data centers. With major investments in the U.S. and a leading position in the global AI revolution, we build the critical infrastructure of the digital landscape and remain committed to sustainable operations. We invite innovative minds to be part of our journey. Here, you will be part of a collaborative team pioneering the next generation of memory technologies, expanding our market footprint, and defining the future of computing. **Work Model:** Onsite **Responsibilities:** - Direct interaction with customers for order acknowledgement and delivery schedule - Order management from entering the order in SAP to the final shipment - Maintain communications with HQ on delivery management through the complete logistical cycle from factory to customer - Work closely with Sales Account Managers, Operations, Accounting, and Logistics - Secure customer data to open new accounts or to increase credit limits - Liaison between Customers and Operations - Maintain an open line of communication with customers to ensure product requirements are met on time - Hub reconciliation - Ad hoc and interval reporting on business progress - Will coordinate with corporate headquarters to ensure materials are provided according to schedules - Will provide input to management, marketing, and sales on current product support from HQ, backlog issues, and other potential schedule issues - Data consolidation and analysis, including but not limited to customer forecast, monthly sales tracking, order backlog, and other sales-related generation - Product planning and order management - Deliver order creation, RMA, sample distribution, Sales analysis, Sample Distribution - Effectively communicate with technical marketing and sales to resolve open issues in an efficient and timely manner **Qualifications:** - Bachelor’s degree (BA/BS) is preferred - Minimum of 2 years’ experience as a planner and scheduler in the semiconductor industry - Bilingual in English and Korean is preferred - Excellent verbal and written communication skills - Outstanding analytical and interpersonal skills - Strong proficiency with office software, including PowerPoint, Excel, and Word - Experience in SAP for Sales Operations - Experienced with sales operations process, logistics, and inventory management - Being able to work in a multi-cultural environment **Requirement:** - Authorized to work in the US **Benefits:** - Top Tier health insurance at no employee cost - Paid day offs: Paid Time Off, Company Holidays, Parental Leave, Happy Fridays - 401k Matching - Flexible Spending Account (FSA) for Health Care & Dependent Care - Educational reimbursement up to $10,000 per year - Donation Matching and volunteering opportunities - Corporate discount programs **Equal Employment Opportunity:** SK hynix America is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws. In compliance with federal law, SK hynix America also participates in the federal E-Verify program. Upon accepting an offer of employment, all newly hired individuals will be required to complete Form I-9, which includes verifying identity and legal authorization to work in the United States. Please review the official government posters detailing your rights and protections prior to applying: - [E-Verify Participation Poster (Bilingual English & Spanish)](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) - [IER Right to Work Poster (English)](https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf) - [IER Right to Work Poster (Spanish)](https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf)