Sales Operations Associate Intern

Job description

Company Description Founded in 2003 and headquartered in Norfolk, Virginia, IPConfigure, Inc. is a privately held, veteran owned video surveillance software company focused on innovation and growth. We develop scalable IP video solutions with a modern, browser based interface that supports unlimited cameras, locations, and users across cloud and on prem environments. Our Orchid VMS platform and SteelFin Appliances are trusted by organizations ranging from quick service restaurants to international ports, hospitals, and universities. As we continue to expand, we are focused on building strong customer relationships and delivering solutions that drive real business value. Job Title: Sales Operation Associate Intern Department: Sales Position: Internship Job Summary The Sales Operations Intern is a dynamic, high-impact role at the center of the sales organization, responsible for driving revenue efficiency, strengthening customer relationships, and ensuring a seamless customer experience across the entire sales cycle. This role blends customer service, inside sales, account management, sales operations, and sales enablement into one strategic position that directly supports business growth. The ideal candidate is highly organized, proactive, and detail-oriented, with the ability to manage multiple priorities while improving processes, optimizing CRM systems (Zoho), and enhancing team performance. Acting as a key connector between sales, operations, and cross-functional teams, the Sales Operations Intern ensures leads are properly managed, accounts are well-supported, orders are accurately processed, and customers receive a consistent, high-quality experience throughout their journey. This is a critical role for someone who thrives in a fast-paced environment and wants to make a measurable impact on sales performance, operational efficiency, and overall customer experience. Key Responsibilities Serve as the liaison between sales and internal teams (operations, finance, logistics, customer service) to ensure clear communication and alignment on customer needs and updates. Help support customer accounts by maintaining relationships, assisting with retention efforts, and identifying opportunities for additional sales Assist sales by conducting outbound calls, handling inbound inquiries, qualifying and routing leads, maintaining accurate CRM data, and assisting with pipeline progression and deal closure. Maintain and improve CRM (Zoho) data integrity by ensuring accurate proper structure of leads, accounts, opportunities, and support reporting and workflow optimization. Assist with sales enablement and training by providing tools, resources, onboarding support, and helping reinforce best practices across the sales team. Conduct sales research and support strategic initiatives, including market analysis, competitive research, and data-driven recommendations to improve performance. Requirements Bachelor’s degree (completed or in progress) in Business Administration (including any specialty such as Marketing, Finance, Management, MIS or Operations), Communications, Economics, or other related business fields. Strong written and verbal communication skills with the ability to work effectively in a team environment Highly organized with strong attention to detail. Willingness to learn CRM systems Nice to Have Proficiency with Excel/Google Sheets CRM or Ticketing system experience IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.