Sales Operations Associate (LATAM)

Job description

## About Wonderly Wonderly gives Main Street businesses the AI agents, capital, and growth team they need to scale, and charges nothing for any of it. We only get paid one way: when they make real money. We own the entire system of record, all business applications (we replace ServiceTitan, House Call Pro, RingCentral, Squarespace, Docusign, Square, and a dozen other applications), and dozens of AI agents ourselves embedded natively inside our business applications, with native data read & write access to our system of record. As a result, we can deploy dozens of production-ready AI Agents to our customers in under 30 minutes with no FDEs, no integrations, and no data cleaning work. Wonderly has the most result-driven business model, because we’ve proven our system and AI Agents work. We are not trying to sell our customers a dream - we deliver real revenue and profit to our customers. All of our software and AI Agents are free - we charge a % of revenue we deliver for our customers. Each of our 10+ core AI Agents help improve their revenue by 5-20%. This is the ultimate outcome-based pricing, only possible when you own the entire end-to-end system and all the agents yourself. Wonderly already has PMF and has gone from 0 → 1 (we are happy to share more over a call), with very clear moat and deep industry knowledge that took a team of 70 hardcore A-players 18 months of stealth to build. We believe Wonderly has the potential to be a $100B - $1T outcome. The market is massive: home service businesses across North America (a $2T market). We’ve raised over $50M from top-tier investors, have $20M a year in free cashflow from another product line (Motion) - all that $ gets pumped into Wonderly. ## About the Hiring Manager Hey, I'm Victoria. I lead Sales Operations here at Wonderly. I've built phone teams at four different companies now, and the thing I've learned is that the resume tells you almost nothing. I've hired people with perfect backgrounds who fell apart on their first hard call, and people with no relevant experience who turned out to be the best on the floor. What actually predicts it: if you're quick, if you take feedback without getting weird about it, and if you care whether the customer gets handled right. If you're a CSR or dispatcher at a home services company right now, you already have the hard part. You know what a real lead sounds like versus someone pricing around. You've handled the callback from the guy whose tech never showed. That instinct takes years and I can't teach it. The pitch for doing it here instead: you'd do it for dozens of contractors instead of one, and when you spot something broken you can actually fix it. At most places you'd spend two years proving yourself before anyone let you near how things work. Here, if you've got a better idea about the callback cadence, you say it Monday and we're testing it Wednesday. Fast, intense, not for everyone. But if you've ever been the person who could see exactly what was broken and had no way to change it, this is the job where you get to. ## The Role You'll call the leads we generate for our customers, qualify them fast, and book onsite appointments on the contractor's behalf — so all the business owner has to do is show up and close. If you've run a board at a home services company, this will feel familiar. Same work, different seat: - **Inbound and outbound calls** on new leads, usually within seconds or minutes of the lead coming in - **Qualify** — job type, scope, urgency, budget, whether they're actually ready to move - **Book the appointment** into the contractor's calendar and confirm it sticks - **Follow up** on anyone who doesn't pick up, on a real cadence, until they're worked or they're dead - **Keep the CRM spotless** — every call, outcome, and next step logged, because our ad spend is targeted off that data Speed is everything. The whole model works because we work leads faster and better than anyone, and you're the person who makes that real, call after call. ## Why This Beats the Shop You're At Now If you're a CSR or dispatcher today, you're probably: - The only person who really knows how the board works - Fielding angry calls that aren't your fault - Watching the owner leave money on the table because nobody's working the old leads Here: - **You do one thing and you do it well.** Call leads, qualify, book. You're not also doing payroll, ordering parts, or chasing invoices. - **The leads are already warm.** We generate them. You're not cold calling. - **Better tools.** Everything in one place. No jumping between four systems. - **A real path.** This is the entry point to our sales org. Crush it and the road to BDR, senior sales, or ops is short. - **You'd see it work across dozens of contractors**, not one. You learn more in six months here than five years at one shop. ## Backgrounds That Tend to Work **Strongest fit:** - CSR, dispatcher, or scheduler at an HVAC, plumbing, roofing, electrical, or restoration company - Anyone who's run a board on ServiceTitan, Housecall Pro, Jobber, or similar - Inside sales or appointment setting in the trades **Also works:** - Call center, high-volume customer service, or any phone-first role - New grads who ran something serious — a club, a team, a side hustle, a sport - Retail, serving, anything high-volume and people-facing **Backgrounds we care less about:** - Roles where the bar was showing up, not outcomes - Anything slow-paced or heavily scripted **What matters more than the resume:** - You're comfortable on the phone all day and don't get rattled - You're fast, coachable, and competitive — you want to win - You're organized enough to keep clean records without being told twice - When something's off, you flag it and fix it - Bilingual English/Spanish is a real plus ## Expectations - **High call volume.** This is a phone-first role. - **Real ownership** of your leads and booking targets within your first 2 weeks - **Weekend coverage on a rotation.** Leads come in on weekends and the whole point is that we work them faster than anyone. If you're not open to some weekend work, this isn't the role. - **The scope evolves constantly.** If you want a stable job description, this isn't it. ## Full-Time or Part-Time We're hiring both. **Full-time:** 40+ hours, weekend rotation **Part-time:** 20–30 hours with set shifts — good if you're currently at a shop and want to test this before jumping, or if you need a schedule that works around something else. Part-timers who perform get first look at full-time roles. Tell us which you're after when you apply. Either way you get real leads, real targets, and real coaching. *Wonderly is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.*