Sales & Operations Coordinator

Job description

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to: Grow your career with tailored development programs Thrive your way with flexible work options Make your mark in a high-performing, values-led team Metcash Food Service and Convenience business includes a banner of brands that specialise in the supply to wholesale, convenience, foodservice and QSR customers across Australia. Some of these brands include Campbells, Superior Food Services, Independent Grocers (NT), Mooloolah River Fisheries, Sealanes, Southern Cross Marines and Global Meats. Joining the Metcash Food Service and Convenience business means the work you do contributes to brands with real purpose, empowering independent businesses and strengthening local communities across Australia. About the Opportunity We're looking for a proactive and highly organised Sales & Operations Coordinator to join our Superior Food Services shipping team. This is a permanent full-time opportunity based in Ingleburn. Due to the nature of the operation, occasional weekend work may be required to support business and customer needs In this role, you'll play a critical part in supporting both sales and operational functions, ensuring exceptional customer service, accurate order processing, and seamless coordination between customers, suppliers, sales teams, and warehouse operations. You'll be a key contributor to delivering outstanding service experiences while helping drive operational efficiency and business growth. In this Role Deliver exceptional customer service and manage customer enquiries Process orders and ensure accuracy across systems and documentation Support sales teams with quotations, reporting, and customer insights Coordinate activities between purchasing, warehouse, transport, and sales teams Monitor stock levels, deliveries, and order fulfilment requirements Maintain accurate CRM and ERP data Prepare operational and sales reports Develop strong customer and supplier relationships Support compliance, safety, and continuous improvement initiatives What are we looking for? Previous experience in customer service, sales support, administration, or operations coordination Experience within the shipping, food service, FMCG, wholesale, distribution, or logistics industries will be highly regarded Strong organisational skills and exceptional attention to detail Excellent communication and stakeholder management abilities Experience working with CRM and ERP systems Intermediate to advanced Microsoft Office skills with the ability to analyse data, prepare reports, and maintain accurate records A proactive, solutions-focused approach A genuine commitment to delivering quality customer outcomes What’s on offer We’re proud to offer a workplace that supports your well-being, growth, and belonging: 🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually 📚 Career Growth: Endless learning and development opportunities 👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers 🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion ⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025) 🧠 Mental Health: Gold accreditation by Mental Health Australia 🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited About Us Join us and be part of something bigger! Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support. We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected. Please note: This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity. #LI-IS1 #INFLA