Sales Operations Coordinator

Job description

Requisition I D : 940779 Store #: WM0081 Optical Corp Sales WCORP Position : Full-Time Total Rewards: Benefits/Incentive Information If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! JOB DESCRIPTION GENERAL FUNCTION The Sales Operations Coordinator is responsible for managing and supporting Safety eyewear customer accounts and ECP network relationships to deliver an exceptional customer experience, drive customer retention, and support revenue growth. Serving as a key liaison between customers, sales teams, branches, labs and ECP partners by providing account management, program support, training, issue resolutions and operational coordination. MAJOR DUTIES AND RESPONSIBILITIES Manage customer and ECP network relationships to ensure high levels of service, satisfaction, and retention Conduct account reviews and identify opportunities to increase program participation, upsell services, and grow existing business Provide product education, customer service, onboarding, and training to customers, ECPs and internal stakeholders. Serve as the primary resource for customer inquiries involving billing, ordering, network participation, and Safety eyewear program supports Support the expansion of the ECP network by coordinating dispensing locations, onsite dispensers, fitting clinics and training activities Maintain business reporting, account records, and KPIs to support divisional goals and operational effectiveness Coordinate billing, collections, reimbursement and account reconciliation activities while ensuring timely resolution of customer issues. Represent the organization at customer-facing events, safety shows, health fairs and other promotional activities to support awareness and program growth. Ensure compliance with company policies, HIPAA requirements, safety regulations and quality standards while supporting team collaboration and knowledge sharing. BASIC QUALIFICATIONS High school diploma or equivalent 2+ years sales operations or customer service experience Proficient in Outlook, Excel, Word and PowerPoint Excellent verbal and written communication skills Attention to detail and accuracy Customer-centric mindset Ability to work independently and multi-task with limited supervision, as well as work in a team setting PREFERRED QUALIFICATIONS Previous experience in an optical environment Pay Range: 22.04 - 33.37 This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.