Sales Operations Coordinator | Home Electrification

Job description

**Smart Energy** is a leading national home electrification company specialising in **solar systems, batteries, and hot water heat pumps** for Australian households. Our mission is simple: **make renewable energy easy and help homeowners save money**. From humble beginnings in a Byron Bay warehouse, we’ve grown into a national business with **18 teams across Australia** - and 10 years years in, we’re only just getting started 🚀 **About the Role** The **Sales Operations Coordinator** supports the Sales Operations department by performing an array of tasks - Sales appointment scheduling, sale verification & installation booking and installation site information collection. This role is a critical **quality-control and coordination link** between Sales, Customers, and our Installation teams. ***Please note:*** *This role is based onsite,* ***12PM - 8PM*** *- **Monday -Friday** in our vibrant **Waterloo** office.* ### What You'll Do - Manage and action appointment cancellations, reschedules, and queries received through various communication channels from Sales Managers, Specialists, and Lead Generators. - Ensure sales quality control via a live sale verification process prior to booking installations for customers. - Assist with preparation for installation delivery by obtaining site information from Energy Specialists or customers as needed. - Liaise with the Salesforce IT team to troubleshoot and resolve issues reported by our Energy Specialists. ### About You - Proficient in Google Workspace or Microsoft Office - Background in customer service, administration, or hospitality - Able to work independently and manage tasks in a fast-paced environment - Strong multitasking and time management skills - Highly organised, adaptable, and solution-oriented - Skilled in handling change and resolving conflict calmly and professionally - Worked within Salesforce CRM (Big bonus!)