Sales Operations Manager

Job description

ABOUT US Reframe Systems is a Physical AI and robotics company on a mission to make high-performance housing attainable and abundant in the communities where people want to live. Through our vertically integrated delivery model and highly automated microfactories, we deliver climate-resilient homes and buildings with greater speed and predictability than traditional construction. Our volumetric modular buildings are produced in our Andover, MA microfactory, with a growing pipeline across North America and a new microfactory on the way. We are building a system that balances repeatability with site-responsive design, enabling homes adaptable to each site, community, and customer need. We bring together architecture, robotics, design engineering, software, factory operations, and field delivery to change how housing is delivered. We’re reimagining the future of housing through a smarter and more sustainable system that empowers people to live better. Come build it with us. THE ROLE This isn't your typical Sales Ops role. As our Sales Operations Manager at Reframe Systems, you’ll be a pivotal, hands-on leader, shaping our sales engine as we scale. You'll wear many hats – from strategic process design to tactical CRM administration, from data guru to sales team enabler. We need a proactive builder who thrives in a dynamic startup environment, comfortable with ambiguity, and is ready to tackle diverse challenges to drive revenue growth for our geographically dispersed sales team. Based in Greater Boston or the Greater Los Angeles area (supporting teams in New England & Los Angeles with travel between locations once a quarter or as needed) The position reports to the Head of Product and Commercialization and is full-time, salaried. WHAT YOU'LL DO - Build & Optimize: Design, implement, and continuously refine our end-to-end sales processes, CRM infrastructure, and sales technology stack. - Data & Insights: Own sales data integrity, develop insightful reports and dashboards, manage forecasting, and turn analytics into actionable strategies. Own the CRM system to produce reliable, consistent, and meaningful reporting. - Bridge to Inbound Opportunities: Collaborate with the strategy team on lead development and screen and score all inbound leads. - Enable & Support: Equip our growing, bi-coastal sales team with the documentation, tools, and consistent support they need to succeed. - Collaborate & Coordinate: Act as the central hub, liaising across sales, marketing, design, operations, and leadership to ensure alignment and smooth execution. - Problem Solve & Adapt: Tackle a wide range of operational challenges, adapt strategies to different market dynamics (New England vs. LA), and contribute to pricing and contract processes. QUALIFICATIONS - Proven Sales Ops Expertise: Demonstrated success in a Sales Operations role, ideally building systems in a startup or high-growth tech environment. - CRM & Tech Savvy: Deep experience with CRM systems, a firm grasp of sales automation tools. Experience with and interest in AI-driven sales tools. - Analytical & Process-Oriented: Excellent data analysis, reporting, forecasting, and process optimization skills. You see the big picture and the details. Experience with modern data analysis tools is a plus (Tableau, Power BI, Python/pandas, SQL or similar) - Ultimate Team Player: Strong communication, collaboration, and training abilities. You can motivate and guide a distributed team. - "Get-it-Done" Attitude: Highly organized, proactive, adaptable, resilient, and a natural problem-solver. You take initiative and thrive on making things happen. - Business Acumen: Good understanding of sales funnels, physical product sales cycles, and business drivers in real estate development or construction-related fields. - Education: A Bachelor’s degree in Business Administration, Marketing, Finance, Information Technology, or a related field is required. Reframe Systems is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. If you believe you have the skills to thrive in this role, we encourage you to apply—even if you don't meet 100% of the listed requirements. At this time, we are only considering candidates who are authorized to work in the U.S. without the need for current or future visa sponsorship.