Sales Operations Manager

Job description

About VALD VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 15,000 clients in over 150 countries. If you have a favorite team in the NBA, EPL, or NFL, there's a good chance they use VALD Technologies. Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 400 team members in over 30 countries, with 5 offices across four continents. Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD's suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation. About the Role: The Sales Operations Manager plays a critical role in keeping daily operations moving smoothly across sales, events, marketing, logistics, and leadership teams. This is a hands-on role for someone who enjoys connecting people, bringing structure to busy environments, and making sure projects do not fall through the cracks. You will support and improve internal processes, coordinate cross-functional projects, manage follow-ups, and help create clear workflows that make the team more efficient. The ideal person is proactive, organised, commercially aware, and comfortable taking ownership from idea to execution. Key Responsibilities: Sales & CRM Support: Support sales operations by maintaining accurate trackers, working with CRM systems such as HubSpot, updating opportunity or activity data, preparing sales reports, and helping teams follow consistent processes. Process Ownership: Build, document, and improve operational processes that create structure, accountability, and clear flow across teams. This includes developing checklists, templates, trackers, and standard operating procedures. Event, Travel & Logistics Coordination: Coordinate conferences, workshops, travel, accommodation, shipments, inventory, merchandise, and event resources across multiple regions, ensuring deadlines, budgets, and stakeholder needs are managed clearly. Reporting & Data Analysis: Use Excel and internal reporting tools to collect, organise, and analyse operational data, track KPIs, identify discrepancies, and provide insights that support decision-making across regions. Project Coordination & Problem-Solving: Take ownership of projects from planning through delivery, keeping timelines, stakeholders, documentation, and next steps organised. Proactively identify what is missing and drive progress without waiting to be told every next step. Stakeholder Communication: Act as a people-focused connector between sales, marketing, operations, leadership, and external partners. Build strong working relationships, align stakeholders, and communicate clearly across time zones and cultures. Administrative & Leadership Support: Prepare meeting recaps, presentations, project updates, hiring support documents, budget summaries, and other materials that help managers and regional teams stay aligned. Is this you? Required Skills & Qualifications: To excel in the role of Operations Coordinator, key qualifications include: Strong proficiency in Excel, Microsoft Office, and CRM systems; experience with HubSpot is required. Previous experience in sales, sales support, operations, events, or a similarly fast-paced coordination role. A genuine “people person” who enjoys building relationships, chasing follow-ups professionally, and working with different personalities across teams. Strong project ownership, initiative, and follow-through, with the ability to turn unclear needs into practical steps, processes, and deliverables. Excellent organisational skills and attention to detail when managing documents, spreadsheets, schedules, budgets, event logistics, and stakeholder communications. Analytical thinking and confidence working with data to identify discrepancies, track performance, and support practical decision-making. Excellent written and verbal communication skills in English, with the ability to write clear recaps, updates, reports, and internal documentation. Adaptability and resilience in a dynamic environment where priorities can change quickly and solutions need to be practical, clear, and fast. Relevant education is desired but not mandatory; business, operations, sales, events, or project-management studies are advantageous. Experi Additional Information: The position is fully remote, with a strong preference for candidates in the central time zone, though other parts of California will also be considered. The role may involve occasional travel for conferences, courses, or other company events. If you are ready to take on a diverse, impactful role in a forward-thinking company, this could be the opportunity for you. At VALD, we value adaptability, teamwork, and an eagerness to help drive operational success. VALD Diversity & Inclusion Commitment VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It's not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds. Conditions of Employment Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.