Sales Operations Manager

Job description

Who We’re Looking For At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport. We don’t bring people in to run playbooks. We hire people who want to rewrite them . And in this role, you’ll get to do that, while shaping the future of managed services for our global partners. (That’s what we call our customers.) What is ScalePad At ScalePad, we’re building more than software; we’re building confidence and clarity for the people who manage the technology businesses rely on every day. Our mission: help MSPs evolve into MVPs (their clients’ most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion. Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue. But our purpose goes beyond our software. We’re creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, we’re creating a future where MSPs don’t just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do. With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. We’ve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work™, to name a few. About The Role The Sales Operations Manager is a critical hire within the Revenue Operations org, sitting at the intersection of sales strategy and operational execution. This is a strategic role that requires an operator's mindset — someone who can hold a long-term view while executing in the short term, navigate ambiguity without losing momentum, and adapt quickly as the business evolves. You will partner directly with Sales leadership and the broader RevOps team to drive measurable revenue outcomes, not just operational efficiency. What You’ll Own Get ready to go beyond order-taking. Your strategic responsibilities include: Sales Technology & AI Own the full sales tech stack end-to-end — administration, adoption, and roadmap. Define utilization and impact metrics for every tool; make rationalization calls and lead implementations in partnership with Revenue Systems. Drive adoption across the sales team through enablement and change reinforcement; adoption is an outcome, not an assumption. Identify and deploy AI-powered workflows that improve rep productivity, pipeline quality, and sales cycle efficiency — covering conversation intelligence, predictive scoring, CRM enrichment, and automated outreach. Build ROI expectations before deploying AI tools and measure impact after; AI is a means to a revenue outcome, not a checkbox. Directly manage the HubSpot Admin, setting priorities, ensuring platform governance, and driving the right protocols and processes across the sales tech stack Maintain data integrity across platforms with HubSpot as the commercial system of record. Sales Strategy & Revenue Influence Partner with Sales leadership to translate strategy into operational plans — territory design, quota setting, capacity modeling, and coverage analysis. Build and maintain reporting and dashboards that leadership actually relies on, with clear visibility into pipeline health, forecast accuracy, and rep performance. Surface leading indicators of revenue performance and flag risks or opportunities before they show up in the numbers. Bring a point of view into strategic conversations — not just analysis. Partner with CS Ops on expansion motion visibility so the Grow pipeline is as well-supported as new logo. Contribute to pricing, packaging, and segmentation decisions with operational data and field feedback. Own the operating cadences that keep pipeline healthy and forecasts honest Change Management & Execution Lead the operational response when processes, tools, or motions change — rollout plans, stakeholder alignment, field enablement. Anticipate resistance and build buy-in proactively; partner with Sales leadership to land changes with the field. Document processes and maintain a living knowledge base so changes stick and institutional knowledge doesn't walk out the door. Coordinate cross-functionally with CS Ops, Marketing Ops, and RevOps leadership to ensure changes are sequenced and aligned. Manage day-to-day sales ops requests with clear prioritization and SLA discipline. Operate effectively in a fast-moving environment where priorities shift and the ability to adapt quickly is as important as functional expertise. What we’re looking for We care about what you can do more than where you’ve done it. However, experience in the following areas will help you hit the ground running in this role: 4–6 years in Sales Operations, Revenue Operations, or a closely related function at a SaaS company. Deep HubSpot & Gong expertise; familiarity with adjacent tools (Sales Nav, ZoomInfo, Clay, or similar) a strong plus. Hands-on experience evaluating or deploying AI tools in a sales context — you know the difference between a demo and a deployed workflow. Strong analytical skills — comfortable building models, telling a story with data, and connecting operational metrics to revenue outcomes. Experience owning a tech stack, not just administering tickets within one. Proven ability to influence Sales leaders without relying on authority. A track record of driving adoption and landing change with field teams. Clear, direct communicator who can move between tactical execution and executive conversation without losing altitude. Perks ScalePad offers our employees a blend of purpose, growth, and genuinely great perks. Everyone’s an owner. Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching. Support for growing families. Parental leave programs are in place to support you and your family when it matters most. Structured mentorship with builders. Join opt-in mentorship programs and learn directly from founders and senior leaders who’ve scaled multiple SaaS ventures and spent decades in the MSP industry. Invest in your growth every year. Access an annual professional development budget to level up your skills, your career, and your impact. Set yourself up with great tools. Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether you’re at home or in one of our hubs. Modern ways of working. Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting. Support for hybrid life. Receive a monthly stipend to help you create an effective hybrid or remote work environment. Well-being and time to recharge. Take care of yourself with 100% employer-paid benefits. Before You Apply This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted. Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions. No recruiters, please.