Sales Operations Manager

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sales Operations Manager based in Canada.** We are seeking an experienced Sales Operations Manager to optimize sales processes, systems, and performance reporting, with a particular focus on Solutions Engineering and Solutions Architecture teams. In this remote role, you will serve as a strategic operational partner to leadership, translating business priorities into scalable workflows, data-driven decisions, and effective planning practices. You will oversee key performance indicators, pipeline engagement, proof-of-concept tracking, capacity planning, and technical-stage reporting. Working closely with Sales, Business Systems, Analytics, Finance, and other cross-functional teams, you will improve operational consistency and support revenue growth. This opportunity is ideal for a proactive professional who thrives in high-growth software environments and enjoys building processes, driving automation, and influencing stakeholders. You will have the autonomy to lead strategic projects and establish repeatable operating practices that support a distributed go-to-market organization. ### Accountabilities - Partner with Solutions Engineering and Solutions Architecture leadership to ensure teams have the tools, processes, reporting, and operational support needed to achieve business objectives. - Translate leadership priorities into operational plans, process improvements, system requirements, and measurable execution strategies. - Serve as the primary operational stakeholder for key go-to-market systems, including Opine and related platforms, developing deep expertise to support implementations, automation, and process enhancements. - Own reporting and key performance indicators for Solutions Engineering and Solutions Architecture, including coverage ratios, pipeline engagement, technical win rates, proof-of-concept and proof-of-value conversion rates, cycle times, influenced pipeline, and bookings. - Design and manage workflows involving technical sales teams, including opportunity intake, team assignment, capacity-based routing, proof-of-concept tracking, and handoffs to Technical Account Management. - Maintain Salesforce data integrity by overseeing technical-stage fields, Solutions Engineer ownership, opportunity team assignments, and technical win/loss reasons. - Collaborate with Business Systems to define requirements, prioritize enhancements, test changes, and drive adoption across Salesforce, Gong, Opine, and other go-to-market tools. - Support capacity planning, headcount forecasting, and coverage modeling, ensuring alignment with territory design and annual fiscal planning. - Coordinate quota, territory, and compensation-related processes applicable to Solutions Engineering and Solutions Architecture roles. - Partner with team leadership and Enablement to improve onboarding, monitor ramp progress, and roll out operational playbooks. - Collaborate with Marketing Operations, Customer Support Operations, Finance, Analytics, and Business Systems on cross-functional initiatives affecting technical sales workflows. - Lead projects from planning through delivery, including project plans, business requirements documentation, stakeholder alignment, testing, and change management. - Identify opportunities to streamline workflows and introduce automation, including AI-enabled processes that reduce manual work for sales representatives and technical teams. - Provide insights into technical risks, proof-of-concept status, and team engagement during pipeline reviews and forecast calls, while promoting consistent forecasting practices across the broader sales organization. - Establish a structured reporting cadence, document scalable processes, and continuously improve operational accuracy and efficiency. ### Requirements - At least 4 years of experience in Sales Operations, Revenue Operations, or a related go-to-market operations function. - Experience working in a high-growth software or SaaS company, preferably in a scaling or fast-paced environment. - Previous experience supporting Sales Engineering, Solutions Architecture, or another pre-sales technical organization as an operations partner. - Strong Salesforce expertise, including report and dashboard creation, opportunity management, data quality, and writing requirements for administrators and developers. - Familiarity with Gong, Opine, or comparable sales engagement, conversation intelligence, and go-to-market tools is an advantage. - Demonstrated ability to develop KPI frameworks, dashboards, and forecasting inputs for distributed, multi-region teams. - Experience designing, documenting, and improving scalable operational processes, including capacity planning, proof-of-concept workflows, team assignments, and cross-functional handoffs. - Strong project management skills, including the ability to develop project plans, business requirements documents, and concise business summaries. - Proven ability to influence stakeholders across Sales, Solutions Engineering, Product, Finance, Analytics, and Business Systems without direct authority. - Excellent written and verbal communication skills, with the confidence to collaborate with both technical and business audiences. - Strong analytical thinking and attention to detail, particularly when working with operational data, reporting accuracy, and performance metrics. - Ability to work independently, take ownership of complex initiatives, and balance immediate operational needs with long-term scalability. - A proactive, improvement-oriented mindset, with an interest in automation and building efficient, repeatable processes. First 90 days — expected milestones: - First 30 days: Complete onboarding, establish relationships with Solutions Engineering and Solutions Architecture leadership and cross-functional partners, learn key workflows and systems, and identify reporting gaps and quick wins. - First 60 days: Begin leading projects, become the primary stakeholder for relevant technical sales tools, document existing and new processes, and start improving data quality. - First 90 days: Establish KPI definitions and recurring reporting with leadership, take ownership of core operational workflows and projects, and build scalable processes for the Sales and go-to-market organization. ### Benefits - Competitive compensation in Canada: CA$150,500–CA$215,000 annually, plus equity. - Remote-first work environment: Work remotely from Canada, with opportunities to connect and collaborate through offices in Seattle and Paris. - Flexible scheduling: Manage your working hours with autonomy while meeting business and team commitments. - Generous time off: Paid time off, designated quarterly wellness days, and an end-of-year wellness break. - Home office support: Assistance with setting up a comfortable and productive remote workspace. - Technology stipend: The equivalent of US$100 net per month to support technology-related work expenses. - Learning and development: An annual stipend for conferences, courses, certifications, and continued professional growth. - Paid parental leave: 16 weeks of paid parental leave after six months of employment. - Equity participation: Equity opportunities for full-time employees, allowing eligible team members to share in long-term company growth. - Comprehensive benefits: Medical coverage, retirement benefits, and paid holidays, with provisions varying by country. - Additional perks: Branded company merchandise and a collaborative, globally distributed working environment.