Sales Operations Manager - Mammoth Lakes Mountain Club

Job description

Position Summary The Sales Operations Manager is responsible for leading Mammoth Lakes Mountain Club operations, exceeding guest expectations, and executing the sales and marketing strategy. The Sales Operations Manager is also responsible for sales efforts, enforcement of all club rules and regulations, member wait list cultivation and managing all administrative responsibilities. Administrative duties include, but are not limited to, new member application process, token redemption, tracking, and reconciliation, as well as leading all member communication. This position reports to the Director of Outlets. The salary range for this position is $71,000 - $75,000 plus sales incentive plan. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Job Posting Deadline Applications for this position will be accepted until October 4, 2026. Essential Job Functions/Key Job Responsibilities • Support daily operations of the Club, partnering with leadership and staff to deliver exceptional member experience and exceed service expectations • Lead overall Club operations to ensure seamless execution of all activities and services • Develop and execute membership sales and marketing strategies to drive prospect engagement, waitlist growth, and membership conversions • Partner with the Director of Outlets to maintain premium service standards, enhance member satisfaction, and minimize membership attrition • Manage the full membership lifecycle, including applications, onboarding, background checks, membership records, waitlists, and CRM data integrity • Oversee member benefits and token redemption programs, including ski passes, day passes, lockers, and parking allocations, ensuring accurate tracking and reconciliation • Serve as a primary point of contact for members, responding promptly to inquiries, fostering relationships, and facilitating connections between members and prospects • Coordinate member communications and engagement initiatives, including events, seasonal programs, policy updates, dues notifications, and special announcements • Monitor and enforce Club rules and regulations while exercising sound judgment to address unique member situations • Support financial and operational management by tracking expenses, forecasting budgets, managing labor costs, and reconciling membership-related allocations • Partner with Accounting to manage annual membership dues collection and resolve outstanding balances • Collaborate with senior leadership, including Asset Management, Sales, and Marketing teams, to support pricing strategies, membership growth initiatives, and long-term Club objectives • Other duties as assigned Education & Experience Requirements • Bachelor’s degree or equivalent in experience preferred • 5 years’ management experience in sales & marketing required, preferably in a leadership role within the private club sector Knowledge, Skills & Abilities • Knowledge of private club, hospitality, membership, and customer service operations, including industry trends and best practices • Proficiency in Microsoft Office Suite and business management systems • Strong analytical, critical-thinking, and problem-solving skills with keen attention to detail • Ability to exercise sound judgment, make independent decisions, and handle confidential information with discretion • Excellent verbal, written, and interpersonal communication skills • Strong customer service orientation with the ability to build and maintain positive relationships with members, guests, and colleagues • Ability to prioritize and manage multiple projects, deadlines, and competing priorities in a fast-paced environment • Demonstrated organizational and time-management skills with a high degree of accuracy • Ability to analyze information, identify opportunities for improvement, and make effective recommendations • Strong leadership and teamwork skills, with the ability to foster collaboration and accountability • Ability to maintain accurate records, documentation, and operational processes • Self-motivated, adaptable, and capable of working independently with minimal supervision • Experience working effectively in a team-oriented and collaborative environment • Ability to perform effectively under pressure while maintaining professionalism and service standards • Flexibility to work evenings, weekends, holidays, and other hours as business needs require Work Environment & Physical Demands • Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required • Regularly work indoors with no adverse conditions • Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs. • Health, Dental and Vision Insurance Programs • Flexible Spending Account Programs • Life Insurance Programs • Paid Time Off Programs • Paid Leave Programs • 401(k) Savings Plan • Employee Ski Pass • Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit Aspen One participates in E-Verify. E-Verify & Right to Work Poster Aspen Hospitality, a division of Aspen One , develops, owns, and operates a growing portfolio of luxury and upper-scale hotels, private clubs, and branded residential properties under The Nell and Limelight brands. This includes The Little Nell, Aspen’s only Five-Star, Five-Diamond ski-in/ski-out hotel and its affiliated Residences located at the base of Aspen Mountain, as well as a new Nell property currently in development at Rockefeller Center in New York City. Across its portfolio, Aspen Hospitality is inspired by place, united by purpose, defined by you, with Limelight hotels including those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028). Aspen Hospitality also owns and operates the Aspen Mountain Club, Snowmass Mountain Club, and Mammoth Lakes Mountain Club. For more information, visit . 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