Sales Operations Manager - Service Provider business

Job description

APJ Service Provider - Sales Operations Manager What You'll Do You will be primarily responsible for sales operations activities working closely with multiple cross functional teams across Sales, Finance, Operations, Supply Chain etc. You shall be responsible for: Funnel/Forecast process – Establish close interlocks with relevant teams to track health of funnel; Ensure funnel discipline; Highlight risks by monitoring large deals and be integral part of the commit call cadence Business governance & cadence incl QBR, QBO, KPI tracking, Account reviews, Account Planning etc Escalations / Commission Issues – Oversee & close any escalations/ Commission issues by connecting all relevant stakeholders; providing guidance, oversight to team NYR - Govern, Facilitate, Coordinate, Oversee the NYR process across APJC across account transfer, goal-sheet target distribution, SHARE hierarchy, goaling & compensation (incl. KSO, SPIFFs) etc Complete ownership of all Compensation/SPIFF/Incentives/Sales recognition programs Change management - any operational implications because of GTM changes, NYR updates etc Responsible for providing feedback to relevant stakeholders on system improvements (incl. Anaplan, SFDC etc) and consequent adoption of tools across the sales operations community Responsible for identifying “sales operations improvement initiatives”; build actionable plans that can get executed, and directly lead specific initiatives AI-first mindset: Identify automation initiatives and workflow improvement ideas Familiar with data analytics tools + AI tools like Claude, Github, CoPilot etc Align operations with Cisco's overall strategic priorities, provide feedback to leadership. Become a trusted advisor for the APJ SP Leadership Team; Support APJ SP Leadership in making critical business decisions providing solid fact-based analysis Who You'll Work With The APJC SPO team is responsible for business intelligence, growth identification, market and sales strategy, planning, field enablement and sales operations, with a scope of $8B in revenues. The team drives initiatives from conception to execution, fostering alignment across theatres, segments and functions, seeking excellence and consistency in management practices with the ultimate goal of accelerating Cisco's growth in APJC. Who You Are Critical personality attributes include – analytical skills, financial acumen, a hands-on, can-do attitude and a highly collaborative style. Ability to influence, collaborate with multiple cross-functional teams will determine success in the role. The ideal candidate will have a combination of previous sales operational expertise, analytic horsepower, logical reasoning ability and ideally, an understanding of Cisco products and solutions. Minimum Qualifications: 7+ years in a sales operations, program, project or functional management position. High analytical skills, financial acumen Ability to develop & present strong data driven business proposals Knowledge of Cisco Sales Operations basics: Tools/Systems and Process Ability to interact with multiple cross functional teams; Works effectively with regional and global teams. Excellent program & project management skills Asia-Pacific regional experience desirable. Knows how to have fun. AI-first mindset: Identify automation initiatives and workflow improvement ideas Experience with tools like Power BI. Proficiency in AI tools like Claude etc **NOTE - NO RELOCATION OFFERED** Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.