Sales Operations - Quality, Audit & Compliance Lead

Job description

Responsible for designing and running quality assurance and compliance programs across the sales operations to ensure process adherence, accurate data, regulatory compliance, and continuous improvement. The role combines audit planning, data analysis, controls testing, training, remediation and cross-functional coordination to reduce risk and improve overall efficiency. Key responsibilities: Develop and maintain a risk-based audit program covering Sales Operations CRM usage, approvals, contracts, quoting and billing (CPQ), licensing and data integrity. Execute periodic audits (sampling, full-scope where required), document findings and quantify business impact. Monitor and report compliance metrics and control effectiveness to Sales Ops leadership and stakeholders; track remediation progress. Perform root-cause analysis on recurring issues and partner with sales, legal, finance, and product teams to design, pilot and implement corrective actions and process improvements. Validate accuracy of key sales data (ACV bookings, Renewals) and ensure adherence to data governance standards. Maintain and enforce policies, SOPs and documentation for sales processes; keep change log and version control. Build and deliver training and enablement for sales and Sales Ops on controls, CRM best practices, contract/quote compliance and audit findings. Leverage automation and analytics to scale monitoring (dashboards, alerts, automated checks). Support regulatory or external audit requests and maintain audit trail evidence. Required qualifications & experience: Customer Service Quote to Cash operations deep hands-on experience. 4+ years in sales operations, internal audit, compliance, finance operations, or related roles. Proven experience auditing sales processes, CRM systems (Salesforce, HubSpot), or CPQ platforms. Strong analytical skills; experience with SQL, Excel (advanced), and BI tools (Tableau, Power BI) preferred. Demonstrated ability to drive cross-functional change and work with Sales, Finance, Legal and IT. Excellent written and verbal communication; ability to present findings to executives and non-technical audiences. Success metrics (KPIs): Reduction in audit findings over time / remediation closure rate Percentage of compliant CRM records (data accuracy) Time to remediate critical control gaps Incidents of errors Audit coverage (% of high-risk processes periodically audited) Behavioral competencies: Detail-oriented and inquisitive, with strong ethics and objectivity Pragmatic problem-solver able to balance control with sales velocity Influential collaborator who can drive change without direct authority We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: Permanent Contract and a competitive compensation package. 📍 Amazing centrally located offices near the Bernabeu Stadium. 🩺 Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days. 🤸 Up to 25 EUR per month for a gym subscription. 🛴 Flexible compensation plan for childcare & public transportation. 🧑‍🏫 Reimbursement of up to 50% of the cost of English & Spanish classes. 🍉 Fresh fruit, cookies, soft drinks and protein shakes at the offie. 🍕 Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more! 📣 Bonuses for referring successful hires after three months of continuous employment. 🚚 We offer a relocation package to people who are coming from another country. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #Li-Hybrid