Sales Operations (Senior Delivery Solutions APAC)

Job description

Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. What’s the opportunity? We are looking for a Senior Delivery Solutions to join us. The Delivery Solutions team plays a crucial role in enhancing sales efforts by ensuring that the commercial teams are well-equipped with the necessary knowledge, tools and assistance to effectively engage with customers and close deals, interaction with all areas of the organization is key. Preferably in Kuala Lumpur/ Shenzhen/ Shanghai Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. What’s the opportunity? We are looking for a Senior Delivery Solutions to join us. The Delivery Solutions team plays a crucial role in enhancing sales efforts by ensuring that the commercial teams are well-equipped with the necessary knowledge, tools and assistance to effectively engage with customers and close deals, interaction with all areas of the organization is key. Preferably in Kuala Lumpur/ Shenzhen/ Shanghai What will I be doing? Be the go-to person for the commercial team to understand (potential) client requirements and support deal structure from an operational perspective, evaluating feasibility and designing the necessary operational flows. Determine go-to-market interest. Collaborate with Product, IT, Operations, Legal, Compliance and Country Teams to promote expansion to new markets, and launch of new features/ services assisting with demonstrations and presentations. Define, standardize and provide tools, information and content for the sales team, including pricing tools and calculators. Identify and implement improvements to enhance and optimize the sales process, including designing alternative operational workflows. Identify new client needs/ commercial opportunities, prioritize and manage them with different areas of the company (Product, Technology, Operations, etc…) to implement tactical experience improvements or strategic long term solutions including new products and features. What skills do I need? 5–8 years of experience in Sales, Account Management, or Operations within Payments, Fintech, Financial Institutions, or similar industries. Experience in or exposure to emerging markets (APAC, LATAM, MENA, EMEA) is a strong plus. Strong analytical skills with hands-on experience working with data to support commercial and operational decisions — including reporting tools, dashboards, or spreadsheet-based analysis. Empathic approach to problem-solving, with a strong capacity for teamwork. AI & automation mindset — comfortable leveraging AI tools, LLMs, and automation workflows to improve productivity, output quality, and process efficiency. Able to identify repetitive or manual tasks and proactively find smarter ways to execute them. Motivated and solutions-oriented — hands-on approach to complex business situations, with the ability to find alternatives when the answer is NO. Proactive, results-driven, and action-oriented. Excellent organizational and project management skills, with sharp attention to detail and the ability to manage multiple workstreams simultaneously. Experience with project tracking tools (e.g. Jira) is a plus. Thrives in fast-changing, unstructured environments and embraces ecosystem evolution. Collaborative team player — able to effectively lead a project or team when needed, while also contributing as a strong individual team member. Comfortable working cross-functionally across commercial, operations, legal, regulatory and product teams. Outstanding communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels — internal and external. Fluent English is required. Spanish and/or Chinese is a plus. Technical background is a plus — whether in APIs, payment processing, or systems integration. Curious, self-starting profile with a positive attitude and a high bar for quality in every deliverable. What do we offer? Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you: - Flexibility: we have flexible schedules and we are driven by performance. - Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity. - Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded. - Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections! - dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back! Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs. What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process! Also, you can check out our webpage, Linkedin and Youtube for more about dLocal! What’s the opportunity? We are looking for a Senior Delivery Solutions to join us. The Delivery Solutions team plays a crucial role in enhancing sales efforts by ensuring that the commercial teams are well-equipped with the necessary knowledge, tools and assistance to effectively engage with customers and close deals, interaction with all areas of the organization is key. Preferably in Kuala Lumpur/ Shenzhen/ Shanghai Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.What’s the opportunity? We are looking for a Senior Delivery Solutions to join us. The Delivery Solutions team plays a crucial role in enhancing sales efforts by ensuring that the commercial teams are well-equipped with the necessary knowledge, tools and assistance to effectively engage with customers and close deals, interaction with all areas of the organization is key. Preferably in Kuala Lumpur/ Shenzhen/ Shanghai