Sales Operations Specialist

Job description

Cye is seeking a Sales Operations Specialist to help support our sales team as we manage incredible growth and new vertical expansion. As a Sales Operations Specialist, you will be responsible for assisting sales leadership with driving operational excellence for Cye. You will also cover the day-to-day administration of Cye’s sales team and operational tasks. This role is a business partner in the sales organization, enabling revenue growth and increasing sales productivity by providing effective methodologies, efficient processes, value-added information, and sales tools. ### Responsibilities - Oversee the process of **commercial contracts** (NDA, SOW, MSA, Partner agreements) by handling necessary agreements and working with the sales, legal, and finance teams. - Support **day-to-day administration of the global sales team** and operational tasks. (such as, Support Opportunity and Deal Management, Manage customer and partner onboarding activities) - Act as the **sales interface** for finance, legal, marketing, and services departments by supporting different GTM initiatives, projects, and tasks. - Assist sales leaders with pipeline and opportunity inspection and validation. - Organize, support, and manage **E2E Quarterly Business Reviews (QBRs)** - data preparation, reporting, and providing actionable summaries and next steps. - Manage and maintain **sales data in Salesforce**, CRM, and other sales tools. - Conduct regular **pipeline and activity reviews** with Sales team and maintain daily, weekly, monthly, and quarterly reports and KPIs. - Proactively **identify operational gaps**, data-quality issues, process inefficiencies, and opportunities for automation or standardization. - Own and maintain the **Sales Ops knowledge base**, including policies, procedures, templates, onboarding materials, training resources, and best practices. - Assist with **onboarding and training** of new sales representatives. ### Qualifications - 1-3 years of experience in sales operations in a global company. - English - native or near-native level, with full professional proficiency in both written and verbal communication (must). - Past legal experience (paralegal or certified attorney). - Strong administrative and organizational skills. - Ability to understand the strategic goals of the sales department and support them effectively. - Strong problem-solving skills and process optimization mindset. - Results-driven mentality, with the ability to prioritize and drive tasks to completion. - Excellent interpersonal and relationship-building skills. - Ability to adapt to shifting priorities and a fast-paced environment. - Passion for innovation and process improvement to maximize efficiency. - Familiarity with Salesforce and/ or CPQ tool - an advantage. - Analytical skills and comfort working with Excel and reports - Willingness to work flexible hours to support our global team.