Sales Operations Support Specialist

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary UPS is seeking ambitious, customer-focused, and high-potential individuals to join the Emerging Sales Professional Program, a six-month immersive development experience designed to accelerate the next generation of sales and customer success leaders. More than a traditional onboarding experience, this structured program combines formal learning, mentorship, and hands-on business application to prepare participants for future frontline leadership opportunities within UPS. Participants will build expertise in customer success, business development, account management, sales strategy, and leadership skills while gaining practical experience working with customers and sales teams. Participants will learn alongside a cohort of peers, creating opportunities for networking, collaboration, and professional growth. Throughout the program, they will receive guidance from experienced leaders while developing critical capabilities such as business acumen, executive presence, customer engagement, and professional communication. The program culminates in a capstone project and readiness assessment, where participants will demonstrate their ability to apply program learning to real business challenges. Upon successful completion, participants will be eligible to be placed into a Customer Success or Business Development position based on performance, business needs, and career interests. Program Experience During the six-month immersive experience, participants will: • Progress through a structured development journey that combines foundational sales training with applied field experience. • Learn alongside a cohort of emerging professionals, building meaningful peer connections and professional networks. • Receive mentorship and coaching from experienced leaders and subject matter experts. • Develop executive presence, business acumen, communication, and customer engagement skills. • Complete field immersion experiences to gain insight into customer needs, business challenges, and UPS solutions. • Participate in a capstone project and readiness assessment that demonstrates leadership potential and career readiness. Key Responsibilities • Participate in a structured sales and leadership development program. • Learn and apply knowledge of UPS products, services, customer solutions, and industry best practices. • Participate in customer meetings, business reviews, and account planning discussions. • Build and strengthen customer relationships through proactive engagement and support. • Practice prospecting, discovery, and customer needs analysis skills. • Develop account strategies that support customer growth, retention, and long-term success. • Analyze customer challenges and recommend value-added solutions. • Collaborate with Sales, Customer Success, and Operations teams to achieve growth objectives. • Support customer retention, customer experience, and service recovery initiatives. • Present recommendations, insights, and solutions to customers and internal stakeholders. Qualifications • Bachelor's degree required or equivalent experience. • Strong communication, presentation, and interpersonal skills. • Demonstrated interest in sales, customer success, business development, or leadership careers. • Ability to build relationships, influence others, and collaborate effectively. • Strong analytical, problem-solving, and critical-thinking skills. • Proficiency with Microsoft Office applications. • Learning agility and the ability to thrive in a fast-paced environment. • Demonstrated professionalism and commitment to personal and professional development. • Willingness to travel and relocate based on business needs and placement opportunities following program completion. Preferred • Previous internship, sales, customer service, account management, or business development experience. • Demonstrated leadership through academic, professional, volunteer, military, or extracurricular activities. • Experience working in team-based environments and collaborating to achieve common goals. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Pay Range: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $26.25/hr to $49.00/hr. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.