Sales Quality Assurance (QA)

Job description

Our Company Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services. We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living. Ready to take the next step in your career? Join us as a Quality Control Admin (Sales) and discover what you can achieve at Seven Retail. Read on to learn more! Your Day-to-Day Review and assess sales calls, chats, pitches, and other customer interactions Check customer data, CRM records,Payment Collection documentation, pricing, and other required information for accuracy and compliance. Identify and categorize quality issues, compliance gaps, and critical findings. Prepare regular QA reports and communicate findings to Management. Collaborate with Sales Trainer, Operations, and other relevant teams on improvement initiatives. Who We’re Looking For Understanding of sales processes and experience or background in sales. Good understanding of customer communication, sales approaches, and sales performance standards. Strong attention to detail and ability to identify inconsistencies or quality gaps. Ability to provide objective and constructive feedback. Previous experience in Sales QA is a plus, particularly experience reviewing chat follow-ups, customer interactions, and sales pitches. Experience in data compliance, quality control, or process improvement is an advantage.