Sales Representative – Inbound/Outbound (Energy)

Job description

Job Overview The Sales Representative – Inbound/Outbound (Energy) engages customers via inbound and outbound calls to support energy compar iso n and move-home journeys. The role focuses on guiding customers through options, explaining outcomes clearly, and helping them complete sign-ups while maintaining compliance, quality standards, and performance KPIs. This is a high-volume, adv iso ry-style sales role that prioritizes effective communication, positive customer experience, and consistent performance outcomes. JOB DETAILS Work set up: Onsite Schedule: Monday to Friday | 7:00 AM – 4:00 PM (Manila time) Holiday: Will follow New South Wales (Australia) holidays RESPONSIBILITIES Customer Engagement & Assisted Online Sign-Up Engage customers via inbound and outbound calls to support energy needs through move-home and energy compar iso n journeys. Support customers in completing their energy sign-up via approved company website(s), providing real-time guidance and assistance. Use approved compar iso n and scripting tools to help customers make informed decisions aligned to their personal circumstances. Explain compar iso n outcomes when required, including rates, fees, offers, benefits, and key terms. Sales, Outcomes & Verification Guide customers through compar iso n outcomes and next steps in the assisted online sign-up journey. Confirm and verbally verify key plan details including rates, contract terms, retailer conditions, and eligibility criteria in line with compliance requirements. Facilitate successful completion of online sign-ups while maintaining a customer-first, adv iso ry approach. Manage objections professionally to support positive customer outcomes. Performance & Targets Achieve weekly and monthly activity, conversion, revenue, and quality KPIs as agreed with the Head of Retail Growth. Take ownership of individual performance metrics including call volume, conversion rate, and revenue outcomes. Contribute to overall team targets and performance objectives. Maintain disciplined follow-up processes to maximise conversion opportunities. Compliance & Quality Assurance Strictly follow approved sales scripts, disclosures, and call frameworks at all times. Adhere to all regulatory, privacy, consent, and compliance requirements relevant to energy and assisted online sales. Maintain accurate and complete call notes, records, and CRM updates in accordance with audit standards. Participate in call monitoring, QA reviews, coaching sessions, and mandatory compliance training. Reporting & Accountability Requirements The employee is expected to: Meet agreed weekly and monthly sales, activity, and quality KPIs. Maintain high accuracy in CRM records and call documentation. Provide transparency in reporting of pipeline, conversion, and outcomes. Escalate customer complaints, compliance concerns, or system issues promptly. Participate in regular performance reviews and coaching sessions. Compliance & Conduct The employee must: Comply with all BeMoved policies and procedures. Ensure all customer interactions comply with applicable energy regulations, privacy laws, and consent obligations. Protect confidential customer and company information at all times. Represent the company professionally in all customer interactions. QUALIFICATIONS Extensive telesales experience Strong sales capabilities and proven success in a sales role Strong verbal English communication skills suitable for supporting Australian-based customers Results-driven mindset with the ability to manage objections and close sales High attention to detail, particularly in compliance and script adherence Ability to work effectively in fast-paced, target-driven environments Energy sector experience is an advantage Familiarity with CRM systems or call center technology is preferred Demonstrated accountability and ownership of responsibilities Team-oriented with a collaborative and professional approach