Sales & Reservations Agent - Ski & Snowboard School - Winter 26-27

Job description

The Ski & Snowboard School Sales & Reservations Agent serves as a key point of contact for guests, helping them plan and book their on-mountain experiences with professionalism, warmth, and accuracy. This role is central to delivering an exceptional guest journey — from the first inquiry to the final reservation. In a fast-paced, evolving environment, the Agent ensures every interaction reflects our commitment to world-class service. While guest experience is the primary focus, the role also provides essential support to Ski & Snowboard School staff and operations. Job Posting Deadline Applications for this position will be accepted until November 1, 2026 for the 2026-2027 Winter Season. Essential Job Functions / Key Job Responsibilities Deliver exceptional guest service by actively engaging with guests and selling Ski & Snowboard School products, including lessons, lift tickets, season passes, equipment rentals, and seasonal activities, ensuring each guest receives tailored recommendations Promote the Ski & Snowboard School and Pros by sharing in-depth knowledge of offerings, crafting personalized experiences, and driving sales through effective upselling and cross-selling strategies Build relationships with guests by offering personalized service, answering questions, and ensuring all guest needs are met before, during, and after their booking experience Support guests through seamless booking by assisting with reservations, addressing inquiries, and providing clear, accurate information on available products and services Maintain expert knowledge of all products and services within the Ski & Snowboard School and mountain offerings, staying current on seasonal programs, changes, and special events to better inform guests Utilize professional sales techniques to identify and meet the needs of each guest, drive conversion, and enhance guest satisfaction Ensure clear and timely communication with guests and team members, whether in-person, over the phone, or through email, to guarantee smooth operations and exceptional service Troubleshoot guest concerns by identifying solutions in real-time, and escalating to management when necessary to resolve any issues promptly Collaborate with internal teams to ensure cross-departmental communication and support for a seamless guest experience from start to finish Other duties as assigned Education & Experience Requirements High school diploma or equivalent required; bachelor's degree preferred Minimum of 1 year of experience in customer service, sales, or reservations, preferably in a hospitality or resort environment required Minimum of 1 year of experience with phone and email communication in a professional setting required Previous experience with sales targets or performance goals preferred Knowledge, Skills & Abilities Fluent in English, with excellent verbal and written communication skills required; knowledge of additional languages is a plus Proficient in Microsoft Office (Outlook, Word, Excel) with the ability to quickly learn and navigate internal reservation and point-of-sale systems Familiarity with sales techniques such as upselling, cross-selling, and uncovering guest needs to match them with the right products and experiences Knowledge of resort operations or mountain products, especially Ski & Snowboard School offerings, or the ability to learn quickly and share information confidently with guests Typing speed of 50 WPM or higher with strong attention to accuracy and detail, supporting efficient and seamless guest interactions Outstanding interpersonal and customer service skills, with the ability to create genuine connections and deliver warm, personalized service Confident, guest-focused communicator with the ability to guide conversations, anticipate needs, and ensure every guest feels valued and well-informed Strong organizational and multitasking skills to manage reservations and guest inquiries while maintaining high service standards Ability to stay composed and solutions-oriented in high-pressure situations, turning challenges into opportunities to enhance the guest experience Ability to work both independently and collaboratively, always keeping the guest journey top of mind Professional, positive, and service-driven demeanor in every interaction, creating a welcoming and trusted environment for guests Work Environment & Physical Demands Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements No adverse or hazardous conditions Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance Job Benefits This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs. Paid Time Off Programs Paid Leave Programs Employee Ski Pass and Dependent Ski Passes Other company perks #ASPENHP2627 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit Aspen One participates in E-Verify. E-Verify & Right to Work Poster With roots dating back to 1946, Aspen Skiing Company, a division of Aspen One , owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Inspired by place, united by purpose, defined by you, Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation. Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit or follow @aspensnowmass on Instagram and Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the , , , , & domains.