Sales & Retention Assistant, Magazine Subscriptions

Future PLC have an exciting opportunity for a Retention assistant to join our team, located in Cardiff. If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this will be the perfect role for you.What you'll be doingAs a Retention assistant , you'll be responsible for retaining our magazine subscription customers throughout the year, ensuring our customers are happy to continue their subscription with us.Reporting to the Head of Services, you'll be;Point of contact for individual customers looking to cancel their subscriptionAchieving KPI's and monthly targetsObjection handle, problem solve, and retain customersUse all relevant and related systems to accurately capture customer data including updating notes and outcomesExperience that will put you ahead of the curveCustomer-focused with questioning and listening skillsSales experience advantageous.Excellent retention or selling and negotiating skills.Prioritise and manage your own workload and time.Work collaboratively within the team and other departments.Customer service experienceWhat's in it for youThe expected salary for this role is £26,500This is a Hybrid role from our Cardiff Office, working three days from the office, two from home… Plus more great perks, which include;Uncapped leave, because we trust you to manage your workload and timeWhen we hit our targets, enjoy a share of our profits with a bonusRefer a friend and get rewarded when they join FutureWellbeing support with access to our Colleague Assistant ProgrammesOpportunity to purchase shares in Future, with our Share Incentive PlanInternal job family level P7Who are we…We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!Our Future, Our Responsibility - Inclusion and Diversity at FutureWe embrace and celebrate diversity, making it part of who we are.Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.Because a diverse team isn't just good for business. It's the Future.Please let us know if you need any reasonable adjustments made so we can give you the best experience!Find out more about Our Future, Our Responsibility on our website.#LI-Hybrid

Future PLC have an exciting opportunity for a Retention assistant to join our team, located in Cardiff. If you pride yourself on your ability to help customers, overcome objections, and find solutions, then this will be the perfect role for you.

What you'll be doing

As a Retention assistant , you'll be responsible for retaining our magazine subscription customers throughout the year, ensuring our customers are happy to continue their subscription with us.

Reporting to the Head of Services, you'll be;

• Point of contact for individual customers looking to cancel their subscription
• Achieving KPI's and monthly targets
• Objection handle, problem solve, and retain customers
• Use all relevant and related systems to accurately capture customer data including updating notes and outcomes

Experience that will put you ahead of the curve

• Customer-focused with questioning and listening skills
• Sales experience advantageous.
• Excellent retention or selling and negotiating skills.
• Prioritise and manage your own workload and time.
• Work collaboratively within the team and other departments.
• Customer service experience

What's in it for you

The expected salary for this role is £26,500

This is a Hybrid role from our Cardiff Office, working three days from the office, two from home

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P7

Who are we…

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

#LI-Hybrid

We are FutureConnectors. Creators. Experience MakersFuture is a global multi-platform media company and leading digital publisher, with scalable brands and diversified revenue streams. We are dedicated to connecting over 300 million people worldwide with their passions, through expert content, world-class events and cutting-edge proprietary technology. We have big ambitions to transform media and change people’s lives. We have a market-leading portfolio of over 220 brands spanning across technology, gaming, TV & entertainment, women’s lifestyle, music, sport, creative and photography, home interest and B2B. You may have heard of us…But a stellar heritage isn’t enough. We continue to grow our portfolio and launch new brands, restlessly looking to improve, innovate and push the boundaries of what can be done. We develop leading-edge technology which is disrupting the media marketplace.Together, we’re exceeding the expectations of everyone we exist for – our audiences, clients, staff and shareholders. In a short space of time, Future has transformed into an innovative global media platform.We reap the rewards too, of course, with a fun and creative place to work with endless opportunities to forge a career. We believe in teamwork that transcends location, so we don’t have a Future HQ but a globally connected workforce across the UK, US, Europe and AustraliaEvery kind of talent is celebrated here.. We hire for person not for the role, looking for people who share our ambitions to be bold and innovate, making Future a global success story.

We are Future

Connectors. Creators. Experience Makers

Future is a global multi-platform media company and leading digital publisher, with scalable brands and diversified revenue streams. We are dedicated to connecting over 300 million people worldwide with their passions, through expert content, world-class events and cutting-edge proprietary technology. We have big ambitions to transform media and change people’s lives.

We have a market-leading portfolio of over 220 brands spanning across technology, gaming, TV & entertainment, women’s lifestyle, music, sport, creative and photography, home interest and B2B. You may have heard of us…

But a stellar heritage isn’t enough. We continue to grow our portfolio and launch new brands, restlessly looking to improve, innovate and push the boundaries of what can be done. We develop leading-edge technology which is disrupting the media marketplace.

Together, we’re exceeding the expectations of everyone we exist for – our audiences, clients, staff and shareholders. In a short space of time, Future has transformed into an innovative global media platform.

We reap the rewards too, of course, with a fun and creative place to work with endless opportunities to forge a career. We believe in teamwork that transcends location, so we don’t have a Future HQ but a globally connected workforce across the UK, US, Europe and Australia

Every kind of talent is celebrated here.. We hire for person not for the role, looking for people who share our ambitions to be bold and innovate, making Future a global success story.