Sales Solution Specialist

Job description

## **About the Role** We are seeking a **Solution Specialist** for a hybrid role at the intersection of Sales, Onboarding, and Customer Success, in a role that is critical to ensuring customers realize value in the first 90 days - the most important period in their lifecycle. The Solution Specialist will own both new customer acquisition and the early customer experience, ensuring customers adopt our solutions, receive world-class onboarding, and are set up for long-term success. ## **Key Responsibilities** - **Customer Acquisition & Growth** - Drive net-new customer acquisition, with a focus on SMB and marketing-generated leads. - Conduct consultative sales conversations to uncover needs, demonstrate value, and close deals. - **Onboarding & Implementation (First 90 Days)** - Own the full onboarding journey for new accounts, with an initial focus on AI solutions and expansion to all products over time. - Deliver onboarding calls, training, and account setup in collaboration with internal Builder resources. - Ensure smooth activation and that usage milestones are met in the first 90 days. - **Customer Retention & Expansion (Early Lifecycle)** - Proactively manage customer relationships during the early stage, resolving issues and driving adoption. - Identify opportunities for expansion (e.g., Integrations, Instant Responders, Live Receptionist, etc) during onboarding and early lifecycle. - Serve as a support contact for non-managed accounts beyond 90 days. - **Collaboration & Handoff** - Partner with Customer Success Managers and Key Account Managers to transition managed accounts after 90 days. - Collaborate with Marketing teams to refine inbound and overall lead processes. - Provide structured feedback to Product and Engineering teams to accelerate roadmap delivery. ## **What Success Looks Like** - Customers are fully activated and realizing value within 90 days. - Retention and expansion goals in the early customer lifecycle are consistently achieved. - Net-new acquisition targets are met, with a strong emphasis on inbound and partnership channels. - Reduced clawbacks and churn due to smooth handoffs and strong early adoption. ## **Qualifications** - 2-4 years of experience in Sales or Customer Success (SaaS or tech preferred). - Proven ability to manage both customer acquisition and early-stage onboarding/implementation. - Strong consultative skills with the ability to uncover customer needs and align solutions. - Excellent communication and relationship management skills. - Comfortable working cross-functionally with Marketing, Product, and Engineering. - High energy, proactive, and adaptable in a fast-paced environment. - Local to Austin for hybrid role working in-office three days a week. ## **Why Join Us** - Be part of a redefined Sales and Customer Experience model where your success is directly tied to customer outcomes. - Help shape how we onboard and support customers in their most critical first 90 days. - Opportunity to work closely with Product, Engineering, and Marketing teams, driving innovation and growth. - Join a high-growth company on track to provide SMBs with a Communications and Back-Office solution, simplifying their lives at every opportunity