Sales Supervisor

Job description

About Us Since 2013, Mine & Yours has been leading Canada’s luxury resale movement. We’re a recognized destination for buying and selling authentic pre-owned luxury goods, serving a loyal in-store and online community of fashion lovers worldwide. Our vision is to create a fashion community that values luxury, quality, and sustainability. By extending the life of luxury pieces, we help reduce fashion waste while making high-end fashion more accessible. What sets us apart is our highly curated collections and inspiring, welcoming boutiques where every visit brings the excitement of discovering something new. About The Role We are looking for a Sales Supervisor to join our retail team. This role is ideal for an experienced luxury sales professional who thrives in a fast-paced, client-focused environment and is ready to take on a stronger leadership role on the sales floor. As a Sales Supervisor, you will lead by example, drive sales performance, support the development of the team, and help ensure the smooth day-to-day operation of the store. You will work closely with the store’s management team and act as a key leader during shifts, helping to motivate the team, elevate the client experience, and maintain operational excellence. This is an excellent opportunity for someone who is passionate about luxury fashion, relationship building, coaching others, and growing into a future retail management role. You prioritize making meaningful connections with people, staying up to date with fashion and having fun along the way! What You’ll Do Drive Sales & Deliver an Elevated Client Experience Lead the sales floor with energy, professionalism, and a client-first mindset. Support the achievement of the store’s sales plan by driving team performance, maximizing client opportunities, and contributing to overall store revenue goals. Consistently achieve and exceed individual sales goals while supporting overall store performance. Build authentic relationships with clients through personalized service, styling recommendations, and follow-up. Encourage clienteling and loyalty-building activities that strengthen long-term customer relationships. Handle client concerns with professionalism, empathy, and urgency to ensure a positive resolution. Support VIP appointments, events, and high-touch service moments. Lead & Support the Team Supervise the sales floor and provide direction to team members during shifts. Support daily leadership needs in partnership with the store’s management team Coach and motivate associates to achieve sales, service, and productivity goals. Provide real-time feedback, recognition, and performance support. Help identify training and development opportunities for the team. Foster a collaborative, inclusive, and high-performing team culture. Drive Store Operations Support the execution of opening and closing procedures. Maintain visual merchandising standards and overall store presentation. Maintain inventory accuracy by supporting regular inventory cycle counts, identifying discrepancies, and ensuring inventory processes are followed. Assist with online order support, product pulls, and customer inquiries in partnership with the Ecommerce team. Help ensure operational processes and policies are consistently followed. Support store events and community engagement initiatives that build brand awareness and strengthen local relationships. Collaborate Across the Business Work closely with Buying, Ecommerce, and Retail teams to ensure a seamless client experience. Communicate clearly and effectively with cross-functional partners. Contribute to a team first culture where collaboration and shared success are valued. Who You Are 1+ year of leadership, keyholder, or supervisory experience in a retail environment. 2+ years of experience in luxury retail, fashion, or a client-facing sales role preferred. Passionate about designer fashion, luxury brands, trends, and sustainability. Proven ability to deliver results while maintaining a high standard of service and integrity. Strong interpersonal and relationship-building skills with clients and colleagues. Comfortable multitasking and prioritizing in a fast-paced environment. Tech-savvy and able to learn new systems quickly, including POS, and retail technology platforms. Reliable, accountable, and proactive with excellent judgment and attention to detail. Able to stand for extended periods and lift up to 20 lbs. Expectations Availability to work a flexible retail schedule, including evenings, weekends, and holidays. Availability during peak business periods, including Black Friday, Boxing Day, and the holiday season through mid-January. A willingness to support additional projects, responsibilities, and initiatives as needed by the store’s management team. Why Join Mine & Yours Be part of a growing leader in luxury resale and sustainable fashion. Work with an exceptional collection of designer brands. Develop your retail leadership skills in a supportive environment. Build meaningful relationships with a loyal and fashion-forward clientele. Join a team that values collaboration, growth, and creating extraordinary experiences every day.