Sales Support Administrator - Middle East & Africa

Job description

As Sales Support Administrator, you coordinate the full order-to-cash process for customers and distributors in the MEA region. You are their main point of contact for all order-related matters, from order processing and delivery coordination to invoicing and after-sales support. Working closely with the Sales Managers and different internal teams, you ensure smooth communication, accurate follow-up and excellent service throughout the entire process. Your responsibilities: You are the central point of contact for customers and distributors in your region, ensuring timely and professional follow-up. You manage the full order-to-cash process, including order processing, internal follow-up, transport coordination, invoicing and after-sales support. You work closely with the Area Sales Managers for the region and provide them with day-to-day administrative and operational support. You coordinate with various internal departments, including Supply Chain, Logistics, Production, Sales and Marketing, to ensure orders and customer requests are handled efficiently. You liaise closely with Supply Chain to follow up on customer forecasts and contribute to smooth production planning. You proactively follow up on orders, identify potential issues and keep both customers and internal stakeholders informed. You have relevant experience in an administrative, logistics, customer service or sales support role , ideally within an international environment. You are administratively strong and combine accuracy with a positive, proactive and service-oriented mindset . You have strong organizational skills, know how to set priorities and adapt easily when circumstances change. You communicate clearly and professionally and build positive, effective relationships with customers and internal stakeholders. You are hands-on, solution-oriented and comfortable taking ownership of your work, while being a strong team player. You are fluent in French and English . Knowledge of any additional language, such as Arabic, is considered an asset. You are comfortable working with IT systems and have a good knowledge of Microsoft Office applications. A higher education degree is a valuable foundation, but relevant experience, skills and the right mindset are equally important to us. We offer you: a varied and challenging role within a dynamic company (in Hemiksem), with ambitious projects on the horizon; a family atmosphere with a diverse and international team of more than 300 specialists; an organization where there is room for initiative and creativity, a culture known for collaboration & collegiality; we offer you flexible working hours and the opportunity to partially work from home; a solid training and support with personal development at the core; a competitive remuneration package supplemented with various extra-legal benefits (iPhone & mobile subscription, hospitalization insurance, outpatient care insurance, group insurance, meal vouchers, 3 extra leave days, bicycle leasing, ..). Our products We produce lubricants for all sorts of applications, from passenger cars to bikes and even construction machines, at our HQ in Hemiksem, Belgium. We blend these products in bulk as well as for our own two brands, Wolf and Champion. Thanks to the high quality of our products, we managed to engage in premium partnerships like WRC and Junior WRC, BMW EWC, Bud Racing,... Our Way of Working At Wolf Oil Corporation, our dynamic, innovative, and open structure reflects our values of being connected , committed to excellence , and entrepreneurial . This adaptability allows us to navigate the ever-changing realities of the industry with confidence. Like the essential flow of lubricants in an engine, our energy and teamwork drive us to go the extra mile, time after time. As an organization We prioritize co-creation and teamwork , reflecting our belief in being truly connected. We maintain an agile and open approach, minimizing focus on hierarchy. We stay attuned to the world around us, fostering authentic, long-term business relationships. Our colleagues Embody an entrepreneurial and adventurous spirit. See change as a catalyst for growth, embracing innovation. Share a can-do mentality , ready to roll up their sleeves when needed. Work pragmatically, both as individuals and in teams, staying committed to excellence in everything they do. Wolf Oil Corporation is a Belgium based an independent lubricants company. We specialize in bringing our customers tailored, technology-enhanced lubricants that make engines better, faster, greener and cleaner.