Sales Support Agent

Job description

Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you What will you be doing? You will be joining an energetic and diverse UK Operations team, where we put world-class service at the heart of everything we do. This role will be supporting our sellers across the UK, including our Independent Sales Channel, Field Sales Channel and Partnership. We assist our sellers and members through multiple communication channels to educate them about our products and resolve their requests. We always listen to them suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems. Day-to-day you will be: - Answering a high volume of incoming calls/emails/web chats - Providing 1st line support and dealing with call queries, questions and escalations from our sellers - Maintain accurate and consistent record keeping while updating notes on the database - Taking care of complaints and escalating as and when necessary to senior management - Assist senior management by identifying trends and issues What are we looking for? - Previous experience in an inbound customer services or technical support role - Technically astute - Ability to problem solve and work under pressure - High level of accuracy and attention to detail - Ability to act on own initiative, within set guidelines to support customers - Experience providing advice, guidance or technical support over the telephone - Team player - Passionate about people, driven by impact, and motivated to make every interaction count. What can we offer you? - Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps. - Cycle-to-Work Scheme. - Health and Life Insurance. - Pension Scheme. - 25 days of Annual Leave (+ Bank Holidays). - Possibility to travel to different offices around Europe. - Office snacks every day. - Friendly, comfortable and informal office environment in Central London. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.