Sales Support Manager

Job description

**About Energy Exemplar** In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation. Our impact is global and is being recognized across the industry. Some of our recent accolades include: - *SaaS Company of the Year (2025) – Global Business Tech Awards.* - *Environmental Impact Award (2025) – E+E Leaders Awards.* - *IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners* - *Finalist: Platts Global Energy Awards (2024) – Grid Edge category* - *Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change* - *Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards.* **How We Work** Energy Exemplar is growing fast and that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move. We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role. Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together. **About the Position** The Sales Support Manager plays a key role in enabling efficient, high-quality commercial outcomes across Energy Exemplar’s sales lifecycle. This role manages the operational and contractual support required to progress SaaS opportunities from proposal through contract execution, onboarding, billing, and renewal support. While the role will coordinate selected RFPs, RFIs, tenders, and procurement requests, its primary focus is the management of standard SaaS commercial processes—including quotes, order forms, contract documentation, redlines, approvals, and cross-functional coordination. The Sales Support Manager partners closely with Sales, Legal, Finance, Deal Desk, Customer Success, and Operations to ensure commercial documentation is accurate, timely, compliant, and aligned with internal policies. This is a hands-on, highly organized role for a proactive commercial operations professional who can manage competing priorities, improve processes, and provide trusted support to sales leaders and client-facing teams. **Primary Responsibilities** - Manage end-to-end sales support for SaaS opportunities, from quote creation through contract execution, customer onboarding, and billing handover. - Prepare, review, and coordinate standard SaaS commercial documentation, including quotes, proposals, order forms, statements of work, contract amendments, renewals, and related documentation. - Serve as a key point of contact for Sales on commercial process, documentation requirements, approval pathways, and deal progression. - Coordinate contract review and negotiation workflows, including managing redlines, tracking changes, and liaising with Legal and internal stakeholders to resolve issues efficiently. - Support the preparation and administration of new client agreements, renewals, expansions, variations, and other changes to existing customer contracts. - Ensure commercial and contractual records are complete, accurate, appropriately approved, and stored in line with internal governance requirements. - Coordinate selected RFPs, RFIs, tenders, and procurement requests, including managing timelines, gathering subject matter expert inputs, ensuring compliance, and preparing polished submissions. - Coordinate vendor onboarding, client due diligence, security questionnaires, procurement portals, and other customer documentation requirements. - Maintain accurate opportunity, account, quote, and contract data in Salesforce and associated systems. - Partner with Finance to support accurate invoicing, purchase order collection, billing setup, payment tracking, and resolution of commercial discrepancies. - Collaborate with Customer Success, Operations, and Delivery teams to ensure successful handover and timely activation of licences, services, training, and implementation support. - Monitor sales support workflows and identify opportunities to improve process efficiency, documentation quality, reporting, and stakeholder experience. - Develop and maintain templates, playbooks, trackers, and process documentation for core sales support and contract-management activities. - Provide reporting and operational support to Sales leadership, including pipeline hygiene, contract status, RFP activity, and commercial documentation tracking. - Support ad hoc commercial operations, administration, and business initiatives as required. **Candidate Requirements & Qualifications:** - Minimum 4–5 years’ experience in sales support, commercial operations, deal desk, contract administration, or a similar client-facing coordination role. - Demonstrated experience supporting SaaS or technology sales processes, including quotes, order forms, contracts, renewals, and commercial approvals. - Experience coordinating RFPs, RFIs, tenders, or procurement responses is desirable. - Strong understanding of B2B sales cycles, SaaS contracting, procurement processes, and contract lifecycle management. - Confidence managing contractual documentation and coordinating legal review; experience working with contract redlines is highly desirable. - Strong project-management skills, with the ability to manage multiple priorities and meet critical deadlines in a fast-paced environment. - Excellent written and verbal communication skills, with strong business writing and document-preparation capability. - Exceptional attention to detail, sound judgement, and a commitment to accuracy and quality. - Advanced proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint. - Experience using Salesforce or a comparable CRM; experience with CPQ, contract lifecycle management, or e-signature tools is advantageous. - Ability to build effective relationships across Sales, Legal, Finance, Operations, and other global stakeholders. - A proactive, solutions-oriented approach, with a strong sense of ownership and interest in continuous process improvement. - Bachelor’s degree or diploma in Business Administration, Commerce, Legal Studies, Marketing, or a related discipline is preferred. Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential. *Energy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process. This Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with us.*