Sales Support Officer

Job description

Position Overview The Sales Support Officer plays a key role in ensuring the smooth coordination as it relates to sales and administrative functions at Farm Supplies Ltd. This role combines hands-on support with administrative and reporting duties to keep operations running efficiently. Key Duties and Responsibilities Inventory Support - Receive incoming containers and oversee the destuffing process, ensuring goods are unloaded safely, accurately, and in accordance with company procedures. - Verify shipment contents against packing lists, invoices, and purchase orders, and report any discrepancies, damages, or shortages to the relevant supervisor. - Assist in the proper storage, labelling, and organization of stock following destuffing. - Support periodic stock counts, cycle counts, and inventory reconciliation activities. - Operate a forklift where required to move pallets and goods around the warehouse (forklift experience considered an asset). Sales Administration and Reporting - Assist the sales team with the preparation of daily, weekly, and monthly sales reports. - Maintain accurate records of sales transactions, invoices, and supporting documentation. - Assist in preparing quotations, proformas, and order confirmations for customers as needed. - Help track outstanding orders and follow up on deliveries to ensure customer satisfaction. Customer and Team Support - Respond to customer inquiries via phone, email, and in-person, escalating complex issues to the appropriate sales representative or manager. - Provide general administrative support to the sales department, including filing, data entry, and document preparation. General Responsibilities - Adhere to all health, safety, and operational policies, particularly when handling goods and operating equipment. - Maintain a clean and organized work area in both office and warehouse environments. - Perform any other related duties as assigned by the Sales Manager or Managing Director. Qualifications and Skills - Previous experience in a sales support, warehouse, or administrative role preferred. - Basic proficiency in Microsoft Office (especially Excel and Word). - Strong attention to detail and good organizational skills. - Ability to work both independently and as part of a team. - Good communication and customer service skills. - Forklift operating experience and/or certification is considered an asset. Ability to perform physical tasks associated with receiving and destuffing containers.