Sales Support & Operations Specialist

Job description

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. About the Role We are seeking a detail-oriented, proactive Sales Support & Operations Specialist to join our team. In this pivotal role, you will bridge the gap between our sales team, logistics partners, and valued customers. You will serve as a key point of contact for day-to-day customer communication, streamline order administration, coordinate logistics, and assist with specialized administrative processes to ensure operational excellence. Key Responsibilities Daily Sales & Customer Care Customer Communication: Serve as the main point of contact for customer inquiries via telephone and email; resolve issues regarding missing invoices, delivery notes, and order updates promptly. Order & Quotation Management: Prepare daily customer offers/quotations and coordinate customer orders through the designated system to ensure accurate, timely processing. Invoicing & Mail: Manage the flow of incoming and outgoing customer correspondence as well as the administrative processing of incoming and outgoing invoices. Documentation & Quality Control: Perform set control procedures, generate delivery notes, and ensure all order documentation is complete and accurate. Logistics & Inventory Coordination Shipment & Collection Management: Oversee dispatches and coordinate pickups/deliveries with carrier services. Returns Processing: Handle customer returns, including wear-and-tear evaluations and the processing of clearance goods. Stock & Inventory: Maintain and update current inventory lists to support stock accuracy and operational visibility. Specialized Operations & Process Support Pricing & Consignments: Assist with updating price lists and maintaining consignment inventory tracking lists. Financial Administration: Process and issue credit notes in compliance with company guidelines. Complaint Management (JIRA): Log, track, and follow up on customer complaints and EEF (Equipment/Early Failure) cases using JIRA to ensure quick resolution. Dosimetry Support: Support administrative workflows and compliance tracking related to dosimetry services Qualifications & Requirements Experience: Proven experience in sales support, customer service, logistics administration, or commercial operations. Communication: Excellent verbal and written communication skills with a strong customer-first mindset. Technical Skills: Proficiency in ERP systems and MS Office (Excel, Word). Familiarity with ticket tracking tools like JIRA is a plus. Experience with carrier management tools (UPS, GO!). Organizational Skills: High attention to detail, strong multi-tasking capabilities, and a structured work style. Problem-Solving: Proactive attitude toward handling customer claims, returns, and administrative inquiries. Our Values : Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven. Passionate about Innovation : Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions. Customer Focused : We listen to our customers’ needs and respond with a sense of urgency. Teamwork : Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger. Driven : We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients. Equal Employment Opportunity : Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.