Sales Support Representative

Job description

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry present in 64 countries across the globe with 4,100 employees. Our knowledgeable teams of industry, market and technical experts are dedicated to a specific market within Life Sciences and Industrial Chemicals. Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We are looking for a Sales Support Representative for the Turkey Food & Nutrition Sales team. Main Accountabilities Provide the best commercial and digital support to the c ustomer portfolio: Serve as first and direct point of contact for Customers and ensure timely communication on product specifications (product changes, legal aspects, PBMs ...) . Follow-up on customer satisfaction, facilitat e response to c ustomer questionnaire s . Assist customers in accessing and navigating the customer portal to ensure a smooth and user-friendly digital experience. . Encourage the use of the c ustomer p ortal s a nd the e-Lab ( where applicable). Generate best-in-class c ustomer engagement through optimal usage of CRM and other IT systems. Maintain complete and accurate c ustomer data in all IT systems. Provide s upport to the external S ales t eam. Ch allenge pricing & margin development on new orders . Raise and discuss price issues with Sales Managers. Communicate pricelist update s to customers and h andle customer price claims. Process/create sample requests in CRM, liaise with C ustomers and/or Sales Manager for improved qualification of the sample request (application, project, … ). . Detect and share opportunities with Sales Managers to develop commercial relationship s . Assist Sales Admin istrators with blockers in MetaMaze and/ or help with issues on open orders. C ontribute to c ollect ing overdues and handle credit limits together with Credit Control. Follow up on the c ustomers ’ purchasing behavior , collect forecasts and assist Planners on demand modelling. Destocking actions: Identify slow-moving products within customer portfolio (as flagged by the Planner), coordinate with Sales Manager on spot price offers, ensure offer is sent to Customer and follow up on its status, provide regular updates to Business Manager. Master the relevant CRM and ERP functionalit ies to operate efficiently and provide best -in-class service to C ustomers. Ensure conform ance & contribute to sustainability : Ensure compliance with all QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management. R eview non-conformances on a daily basis , in collaboration with the Sales Administrators , Supply Chain Administrators , Sales Managers and SHEQ t eam . Provide feedback to Stakeholders to allow closing of non-conformances in CRM. Translate the Group’s Sustainability Strategy into concrete job-related action s . Contribute to continuous process optimization and excellent teamwork : Provide regular feedback to business process owners and Ke y Us ers to enable operational excellence, efficiency and effectiveness. Develop expertise in processes and work instructions related to own scope and support development of best practices. Act as back-up within the Commercial Assistant team as required. Experience, Skills & Education Proven experience in c ommercial development and c ustomer service , u nderstanding market dynamics and requirements . E ntr e preneur i al and dynamic mindset and t echnical affinity and interes t . S trong relationship building and negotiation skills . Strong communication skills, local language and good knowledge of English. Self-motivated, t eam-player , p assionate about achieving goals/targets, high service level standards . Excellent organizational skills and self-starter , advanced user of various IT tools & CRM . Ability to adapt to new & changing requirements and a flexible approach to working with pressure.