Sales Support Representative

Job description

Are You Great on the Phone, Confident in English, and Born to Sell? Do you enjoy talking to people, connecting with them, following up, and turning conversations into opportunities? JayWay Travel is looking for a Sales Support Representative based in Mexico to join our international team. This is a phone- and email-heavy role , focused on client communication, lead follow-up, and supporting our sales team. Fluent English is essential. You’ll communicate with English-speaking clients every day, primarily by phone and email . You must be able to speak and write naturally, confidently, and professionally in English. If your written and spoken English isn’t 100% fluent, this role isn’t the right fit. Your Mission You’ll be an important part of our sales operation, helping keep leads moving and clients informed. Your day will involve making calls, following up on leads, answering questions, sending emails, and supporting the sales team . If you enjoy conversations, connect easily with people, and have the confidence to pick up the phone and make things happen, you’ll feel at home here. Why Join Us? Sell Something People Get Excited About Talk to people about their travel plans and help turn their ideas into personalized experiences around the world. Put Your Sales Skills to Work Use your communication, follow-up, and relationship-building skills in a role where your contribution matters. Work With an International Team Work remotely from Mexico while collaborating with colleagues across more than 20 countries. Grow Your Career We provide training, mentorship, and opportunities to develop your sales, communication, and travel-industry knowledge. Work With People Who Love Travel Travel is at the heart of what we do, and our team gets to share that passion through our work and annual company gatherings. What Will You Do? Make regular follow-up calls to clients and potential customers. Respond to inbound calls and new leads quickly and professionally. Communicate with clients throughout the sales process by phone and email . Understand client needs and help move conversations forward. Send clear, professional, and engaging follow-up emails. Support the sales team with day-to-day activities. Keep leads, client information, and follow-ups organized and up to date. Follow established sales processes and make sure opportunities don’t fall through the cracks. Collaborate with colleagues to deliver a smooth client experience. What Makes You a Great Fit? We’re looking for someone who is confident, proactive, organized, and genuinely enjoys talking to people. Location: Based in Mexico . English: Native or near-native English, both spoken and written, is required. Phone skills: Confident in having natural, professional conversations with customers. Sales mindset: Comfortable with follow-up and motivated by results. Communication: Excellent verbal and written communication skills. Organization: Able to manage multiple leads, conversations, emails, and follow-ups. Proactivity: Takes ownership and gets things done without constant supervision. Remote readiness: Reliable high-speed internet and a professional home working environment. Flexibility: Comfortable with the working hours required for the role. Experience That Will Help Previous experience in sales, customer service, call centers, travel, tourism, hospitality, or another customer-facing role is a plus. Experience with outbound or inbound calls, lead follow-up, CRM systems, sales targets, or remote teams is particularly valuable. Travel industry experience is welcome, but not essential. What matters most is your communication, attitude, sales ability, and willingness to learn. Schedule Tuesday–Saturday schedule, with anticipated hours of approximately 12:00 PM–8:00 PM EST. Please note that days and hours are subject to confirmation and may vary based on business needs. What We Offer Competitive pay with performance-based bonuses. Company-provided laptop, phone, and remote office equipment. Training, mentorship, and professional development. An international, remote-first working environment. Annual in-person team gatherings. A supportive team and opportunities to grow your career in travel. Our Hiring Process We believe in human-led recruitment — no AI filters. Here’s what you can expect: Short one-way video questionnaire to learn more about your background. Initial video interview with our HR team. Job-related live assessment to see how you approach the work. Final interview with our sales leadership team. We review every application personally and aim to keep the process straightforward and respectful of your time. Ready to Talk? If you’re based in Mexico, fluent in English, confident on the phone, great with people, and motivated by sales , we’d love to hear from you. You don’t have to be a travel expert. You do need to enjoy connecting with people, follow up consistently, take ownership, and want to make things happen. Think this sounds like you? Apply now. Please submit your CV in English to get started. We’re looking forward to hearing from you. 👉 Explore JayWay’s story JayWay Travel Inc. is committed to ensuring equal opportunities, with recruitment and selection decisions based solely on qualifications and merit, without regard to protected characteristics. Who Are We? JayWay Travel is approaching its 20th anniversary and has grown into an international travel company with a team of 100+ people across more than 20 countries. We create personalized travel experiences across Europe, Latin America, and other destinations , helping travelers turn their ideas into memorable journeys. We’re a team of travel enthusiasts, sales professionals, planners, and problem-solvers who enjoy working with people and creating great experiences.