Sales Support Specialist

Founded in 1980, P.J. Fitzpatrick is an award-winning home remodeling company specializing in roofing, windows, doors, siding, gutters, bath remodeling, and more. Serving homeowners throughout the Mid-Atlantic region, we are committed to delivering exceptional craftsmanship, outstanding customer service, and high-quality home improvement solutions.At P.J. Fitzpatrick, our people are the foundation of our success. We invest in our employees through hands-on training, career development, and opportunities for advancement, creating an environment where team members can build long-term, rewarding careers. Our culture is built on integrity, teamwork, and a shared commitment to exceeding customer expectations.Whether you're just starting your career or bringing years of experience, P.J. Fitzpatrick offers the opportunity to grow with a company that values hard work, innovation, and excellence.The Sales Support Specialist provides administrative and operational support to the sales team. This role is responsible for maintaining sales-related trackers, assisting with sales holds, preparing documentation, and responding to internal and external inquiries. The position is primarily task-based, with occasional small projects assigned as needed.Pay: $22.50 an hourSchedule: 1st shift Monday-Friday#PJFITZ2025Essential duties include, but are not limited to:· Maintain and update Excel trackers related to capacity, golden ticket eligibility, and no-show appointments· Monitor sales holds and communicate new or updated hold information to HICs and managers· Prepare customer documentation and scorecards upon request· Research job information and provide clear, concise summaries of findings· Assist with general document preparation and organization· Update job notes and status changes in the CRM system· Compile reports and export documentation for management review· Support follow-up actions and documentation resulting from sales hold meetingsKey Performance Indicators (KPIs)· Meet Service Level Agreements (SLAs)- tasks completed on time and complete· Maintain 95% or higher accuracy in data processing and updates· Ensure assigned sales trackers are accurate and up to dateRequirementsQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.· Strong organizational skills with the ability to manage multiple tasks· High level of accuracy and efficiency in data entry· Proficiency with basic Microsoft Office applications, particularly Excel· Clear and effective written and verbal communication skills· Willingness and ability to learn new systems and technologiesEducation and Experience· High school diploma or equivalent required· One year of office or data entry experience preferredBenefitsBenefits:401(k)Dental insuranceFlexible spending accountHealth insurancePaid time offReferral programTuition reimbursementVision insurance

Founded in 1980, P.J. Fitzpatrick is an award-winning home remodeling company specializing in roofing, windows, doors, siding, gutters, bath remodeling, and more. Serving homeowners throughout the Mid-Atlantic region, we are committed to delivering exceptional craftsmanship, outstanding customer service, and high-quality home improvement solutions.

At P.J. Fitzpatrick, our people are the foundation of our success. We invest in our employees through hands-on training, career development, and opportunities for advancement, creating an environment where team members can build long-term, rewarding careers. Our culture is built on integrity, teamwork, and a shared commitment to exceeding customer expectations.

Whether you're just starting your career or bringing years of experience, P.J. Fitzpatrick offers the opportunity to grow with a company that values hard work, innovation, and excellence.

The Sales Support Specialist provides administrative and operational support to the sales team. This role is responsible for maintaining sales-related trackers, assisting with sales holds, preparing documentation, and responding to internal and external inquiries. The position is primarily task-based, with occasional small projects assigned as needed.

Pay: $22.50 an hour

Schedule: 1st shift Monday-Friday

#PJFITZ2025

Essential duties include, but are not limited to:

· Maintain and update Excel trackers related to capacity, golden ticket eligibility, and no-show appointments

· Monitor sales holds and communicate new or updated hold information to HICs and managers

· Prepare customer documentation and scorecards upon request

· Research job information and provide clear, concise summaries of findings

· Assist with general document preparation and organization

· Update job notes and status changes in the CRM system

· Compile reports and export documentation for management review

· Support follow-up actions and documentation resulting from sales hold meetings

Key Performance Indicators (KPIs)

· Meet Service Level Agreements (SLAs)- tasks completed on time and complete

· Maintain 95% or higher accuracy in data processing and updates

· Ensure assigned sales trackers are accurate and up to date

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

· Strong organizational skills with the ability to manage multiple tasks

· High level of accuracy and efficiency in data entry

· Proficiency with basic Microsoft Office applications, particularly Excel

· Clear and effective written and verbal communication skills

· Willingness and ability to learn new systems and technologies

Education and Experience

· High school diploma or equivalent required

· One year of office or data entry experience preferred

Benefits

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Founded in 1980 by Pete Fitzpatrick, our company began as a residential roofing, siding, window, and door installer in New Castle County. Built on a foundation of customer care, we’ve grown steadily through repeat business and referrals. Over the decades, we expanded our operations and services—including bath remodels and a dedicated Repair Division—and became the largest remodeler in the Delaware Valley following our 2003 acquisition of Kelly’s Windows and Doors. Now based in New Castle, we are a growing company with a continued commitment to exceptional customer service—just as it was in 1980.

Founded in 1980 by Pete Fitzpatrick, our company began as a residential roofing, siding, window, and door installer in New Castle County. Built on a foundation of customer care, we’ve grown steadily through repeat business and referrals. Over the decades, we expanded our operations and services—including bath remodels and a dedicated Repair Division—and became the largest remodeler in the Delaware Valley following our 2003 acquisition of Kelly’s Windows and Doors. Now based in New Castle, we are a growing company with a continued commitment to exceptional customer service—just as it was in 1980.