Sales Support Specialist

Job description

Job Description: The Sales Support Specialist will play a critical role in providing technical and customer support for Nobel Biocare’s dental implant solutions. This role will be responsible for assisting customers, sales representatives, and internal teams with product-related inquiries, troubleshooting issues, and ensuring a seamless experience for our clients. The ideal candidate has a strong technical background in dental implants and a customer-focused mindset to drive satisfaction and business success. Key Responsibilities Serve as the primary point of contact for technical inquiries related to Nobel Biocare’s dental implants. Provide expert guidance to customers and internal teams on product features, troubleshooting, and best practices. Assist medium to small customers who may not have direct access to a sales representative. Respond to inbound calls and emails to ensure prompt resolution of customer issues. Work closely with Territory Managers and the Product Manager to provide technical expertise. Support sales representatives with product demonstrations and technical explanations for customer meetings. Keep the sales team informed on product updates and technical developments. Conduct proactive follow-ups with customers to address concerns and ensure optimal product use. Identify and resolve potential issues, such as product handling challenges or high failure rates, before they escalate. Ensure customer retention and satisfaction by delivering an outstanding support experience. Develop and deliver training sessions to internal teams and customers on Nobel Biocare products. Maintain detailed records of customer interactions, issues, and resolutions in the CRM system. Provide feedback to product development teams based on customer insights to enhance product quality. Job Requirements: Experience & Knowledge 2+ years of experience in technical support, sales support, or customer service in the dental or medical device industry. Strong knowledge of dental implant systems and related treatment procedures. Experience working cross-functionally with sales, product management, and customer service teams. Hands-on experience with CRM software and technical support tools. Education & Skills Bachelor’s degree in Biomedical Engineering, Dentistry, or a related field preferred. Fluency in Turkish and English (both written and verbal). Excellent problem-solving and troubleshooting skills. Strong communication skills with the ability to explain technical concepts in a clear, customer-friendly manner. Ability to work independently while collaborating effectively with teams. This job is based out of Istanbul, Turkey. Operating Company: Nobel Biocare Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.