Sales Support Specialist

Job description

### Sales Support Specialist Cambridge, UK | Full-time or Part-time | Permanent | Hybrid Salary: £38,000 to £48,000 DOE *The salary range for this role is broad, as we are able to consider varying levels of experience. Any offer made will carefully take into account level of experience (including relevant industry experience), transferable relevant skills and previous relevant achievements.* ### **About us** Riverlane’s mission is to master quantum error correction (QEC) and unlock a new age of human progress. From advances in material and climate science, to complex chemistry simulation for new drug design, quantum computers will help humanity solve some of its most important challenges. But without QEC, the industry’s defining technical challenge, such breakthroughs can never be achieved. Riverlane is the world leader in QEC technology. QEC is a complex problem that requires a range of skills, talent and passion. Having raised more than $125M in funding to date to accelerate our cutting-edge R&D in quantum error correction (QEC), Riverlane partners with many of the world’s leading quantum hardware providers and government agencies to make fault-tolerant quantum computing a reality. We’re making remarkable progress and growing fast.  ### **About the role** Riverlane is looking for a **Sales Support Specialist** to join our growing Commercial and go-to-market team in the UK. This role exists to keep the commercial engine running smoothly: clean pipeline data, reliable reporting, and well-coordinated deal admin, so our Business Development team can focus on customers and closing. You'll work closely with the Commercial team (currently four and growing), acting as the operational backbone across CRM hygiene, sales reporting, finance liaison, and meeting/document coordination. This is a hands-on, detail-oriented role suited to someone who enjoys structure, spreadsheets, and making sure nothing falls through the cracks in a fast-moving scale-up. Reporting into the Commercial team, this role has the potential to evolve as we scale globally, with scope to grow into a broader sales operations remit over time. *Note: this is an office-based position requiring you to be in our Cambridge office at least four days a week.* ### **Key responsibilities** **Pipeline & sales reporting** - Own day-to-day hygiene of Salesforce and other CRM tools: keeping opportunities, close dates, and account plans up to date - Check consistency across reporting tools (spreadsheets, account plans, Salesforce) and flag misalignments to the BD team - Support document preparation for tracking sales pipelines, forecasts, and forward-looking revenue, working with the commercial team to reconcile projections - Liaise with Finance on targets for the next 6/12 months, including checking close dates and preparing a clean, reconciled view of current targets **Deal & contract admin** - Basic contract support and administration (Q&A, routine amendments, budget updates) - Liaise with Finance on invoicing and documentation after sales closure - Interface with internal support functions (Finance, Legal, PMO) to keep deals moving **Meeting & team coordination** - Help prepare agendas for BD-led meetings, coordinating material gathering from BD and other teams - Coordinate meetings, VIP visits, conferences, events, and off-sites - Diary management and travel booking (UK and international) for the team members you support - Provide an operational interface with the Riverlane US, Singapore, and other global teams to keep administrative practices aligned **General** - Quickly establish the varying needs of the team members you support and how best to serve them - Establish and maintain first-class working relationships with internal and external stakeholders - Develop a solid understanding of the quantum ecosystem so you can credibly engage with people inside and outside the company ### **What we need** - Experience in a sales support, sales operations, or commercial coordination role - Hands-on experience with a CRM (Salesforce strongly preferred) for data entry, hygiene, and basic reporting - Strong Excel skills for pipeline tracking and reporting; comfortable with Word, PowerPoint, Outlook, and Teams/Zoom - Excellent organisational skills and comfort managing a demanding, changing workload with competing priorities - Excellent written and verbal communication skills - Ability to absorb information quickly and adapt calmly to last-minute change - Self-motivated, proactive, and genuinely enjoys supporting a team through fast-paced change ### **Even better if…** - You have experience working in a start-up or scale-up environment - You have experience working in a marketing, science, or technology setting - You have prior exposure to executive/diary support alongside sales operations work ### **What can you expect from us** - A comprehensive benefits package that includes an annual bonus plan, private medical insurance, life insurance, and a contributory pension scheme - Equity, so that our team can share in the long-term success of Riverlane - 28 days annual leave, plus bank holidays and enhanced family leave - A diverse work environment that brings together experts in many fields (including software and hardware development, quantum information theory, physics and maths) and over 20 different nationalities - A learning environment that encourages individual, team and company growth and development, including a regular programme of learning events and training and conference budgets ### **How to apply** Please upload a CV and covering letter by clicking 'Apply'. Your covering letter should explain why you are applying for the job and what skills and experience you can bring to the role. We review CVs as we receive them and interview as soon as we have applications that look like a good match. We do not use closing dates. So, please apply as soon as possible to avoid missing out on this role. If you have any queries, please contact [jobs@riverlane.com](mailto:jobs@riverlane.io). *Everyone is welcome at Riverlane. We are an equal opportunities employer and encourage applications from eligible and suitably qualified candidates regardless of age, disability, ethnicity, gender, gender reassignment, religion or belief, sexual orientation, marital or civil partnership status, or pregnancy and maternity/paternity.* *Women and other underrepresented groups may be less likely to apply for a role unless they meet all or nearly all of the requirements. If this applies to you, we still encourage you to apply - you may be a great fit, even if you don’t meet every single qualification. We’d love to hear from you.* *If you need any adjustments made to the application or selection process so you can do your best, please let us know. We will be happy to help.* GDPR notice: Riverlane collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the **[privacy notice](https://riverlane.workable.com/gdpr_policy/v1?lang=en)** for further details.