Sales Support Specialist-Channel process support

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Sales Support Manager __ At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story. Your role and responsibilities • Support the Regional Channel Process Manager in driving operational excellence across channel operations within ABB Electrification China, ensuring seamless integration of channel partner management processes, compliance standards, and digital transformation initiatives. • Coordinate the TPM Sell process implementation in Salesforce across Electrification divisions (ELDS, ELSP, ELSB, ELSE, ELIP), facilitating cross-division alignment, training support, and issue resolution to ensure high adoption rates and process consistency. • Support the establishment of robust compliance frameworks and channel operations governance that accelerate business growth in the Electrification business. The work model for the role is: onsite This role is mainly contributing to the Smart Building/ Smart Power divisions and also Distribution solutions and Service divisions in China. You will be mainly accountable for: TPM Sell Process Coordination • Coordinate the TPM Sell process implementation and daily operations in Salesforce across all EL divisions, ensuring process consistency and compliance with global standards. • Act as the contact for local TPM Sell champions, coordinating issue escalation, collecting feedback, and facilitating resolution through the 3-tier governance model. • Support channel partner onboarding/offboarding process in Salesforce, including assessment, screening, and documentation management. • Maintain master channel list and central repository of all active agreements, ensuring data accuracy and compliance. Training & Change Management • Support training delivery to sales organization and TPM Sell country champions on operating procedures and TPM Sell process. • Develop and maintain training materials and process documentation to ensure seamless transition and high adoption rates. • Support change management initiatives for new system rollouts and process updates. Cross- Division Coordination • Facilitate alignment across Electrification divisions on channel management steps (business justification, contracting, data cleansing, termination). • Coordinate communication between local teams and global Pulse Check core team on program execution and process improvement initiatives. • Collect and consolidate feedback from divisions for process simplification and system improvement initiatives. • Support the preparation of meeting materials, minutes, and follow-up documentation for cross-division and global stakeholder meetings. Salesforce Platform & Analytics • Support Salesforce platform usage for channel partner management, ensuring high levels of quality, accuracy, and process consistency based on defined KPIs. • Assist with system improvement initiatives, including data gathering and analysis to enhance end-user benefit and tool adoption. • Generate reports and dashboards using Power BI to support decision-making, KPI monitoring, and channel portfolio performance reviews. Compliance & Risk Management • Support enforcement of global compliance standards and company directives in channel operations. • Assist with due diligence processes on channel partners, ensuring indirect channels comply with ABB's code of conduct. • Support compliance audit preparation and documentation as required. Stakeholder Engagement • Facilitate communication between local teams and global stakeholders • Support coordination with legal/commercial and IT development teams on business requirements for system improvements. • Connect with ABB Due Diligence team, ensuring smooth feedback and respect of defined service level agreements. Continuous Improvement • Implement process improvements within scope of responsibility to enhance work efficiency and user experience. • Work in cross-functional teams contributing to overall channel operations excellence. • Apply operational excellence methodologies to drive simplification and standardization. Qualifications for the role: Education & Experience • Bachelor's degree or above in Business Administration, Marketing, Sales, or related field • Minimum 3-5 years of experience in channel operations, commercial operations, or sales support in multinational companies • Experience in industrial, electrical, or technology sectors Technical Skills • Proficiency in Salesforce CRM platform • Strong skills in Microsoft Office Suite (Excel, PowerPoint) and Power BI • Experience with data analytics and KPI development • Knowledge of compliance frameworks and due diligence processes is a plus Soft Skills & Competencies • Strong coordination and communication skills • Ability to work effectively across functions, divisions, and geographies • Detail-oriented with strong organizational skills • Proactive problem-solving mindset with accountability for results Language Requirements • Fluent in Mandarin Chinese (native) • Good command of English (written and spoken) is required Career Development Opportunity: This role provides unique exposure to: • Cross-division coordination across all EL divisions in China • Global collaboration with Pulse Check core team and Sales Council • Channel management best practices and compliance frameworks • Pathway to Regional Channel Process Manager or senior channel operations roles What's in it for you? We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. Benefits ABB provides competitive benefits, ask us! More about us ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division’s highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers’ carbon reduction strategies. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit to learn more about the impact of our solutions across the globe.