Sales Support Team Leader

Job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. As part of CDW UK’s Sales Support function, you will manage the end-to-end sales order process while ensuring an excellent experience for both internal and external customers. Working closely with stakeholders across the business, vendors, suppliers, and clients, you’ll build strong relationships and help drive service excellence. The role also involves supporting process improvements, inspiring colleagues, and contributing to initiatives that enhance how we operate. What you will do Be the initial point of contact for co-workers in your Sales Support Team, reviewing their queries and concerns promptly and efficiently, whilst looking for a proactive future approach Oversee, manage and approve team absences ensuring that the team’s schedule is well-managed and service levels are not impacted Arrange and manage team meetings, 121s and PMP reviews. Providing feedback and support to help the team achieve their goals Address and manage escalations raised, ensuring that they are resolved within a timely manner and to the customer’s satisfaction Provide comprehensive training to new starters, ensuring they are well-equipped to perform their roles effectively Participate in interviews Review performance of co workers and address professionally. Analyse and review data What we expect of you Possess a strong understanding of the Sales Support role, including key responsibilities and best practices Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts and ideas. Ability to work well independently and as part of a team, with excellent interpersonal skills Curiosity, wanting to understand the Why? Experience in building relationships and engaging with multiple internal business units. Detailed knowledge in the use of CRM systems, ERP solutions and reporting tools Exceptional organisation and time management abilities. Demonstrated a strong attention to detail and excellent problem-solving skills. Proficient in Microsoft Office Suite (Word, Excell etc) Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to “win hearts and minds” - Confident yet humble in their approach. Detail-oriented with strong time management skills combined with the capacity to lead and work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs. Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to customer and senior leaders. High levels of industry-related knowledge with an insatiable thirst for new information relevant to the market Prepared for occasional travel between CDW UK offices as the role requires whilst maintaining a suitable home life balance. Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development – always seeking to personally develop as an individual CDW is committed to being an AI-fluent organization We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. About Us CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.