Sales Support Technician

Job description

***Please Note:**To conform with the United States Government Space Technology Export Regulations, the applicant must be a U.S. citizen, lawful permanent resident of the U.S., conditional resident, asylee or refugee (protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required authorizations from the U.S. Department of State.* At **CesiumAstro**, we are developers and pioneers of out-of-the-box communication systems for satellites, UAVs, launch vehicles, and other space and airborne platforms. We take pride in our dynamic and cross-functional work environment, which allows us to learn, develop, and engage across our organization. If you are looking for hands-on, interactive, and autonomous work, CesiumAstro is the place for you. We are actively seeking passionate, collaborative, energetic, and forward-thinking individuals to join our team. The Skylark product line is focused on the rapid design, build, and test of cutting-edge active phased array antennas (AESA) for terrestrial and airborne applications. Current programs span high-power, large-scale ground terminals for missile defense to commercial airline and helicopter connectivity solutions. The **Sales Support Technician** supports the preparation, setup, and execution of aerospace communications demonstrations, field tests, and customer engagement activities. Working closely with the Sales Consultant and engineering teams, this role assists in deploying and operating satellite communication systems, RF hardware, ground station equipment, and related technologies used to demonstrate product capabilities to prospective customers and partners. This position plays an important role in supporting technical demonstrations, validating system performance in real-world environments, and ensuring equipment and systems are properly configured for successful customer engagements. The Communications Technician will also support equipment maintenance, test preparation, and troubleshooting activities while helping translate technical system capabilities into successful customer demonstration experiences. ### JOB DUTIES AND RESPONSIBILITIES - Support the preparation, setup, and operation of aerospace communication systems used in customer demonstrations and technical presentations. - Assist with deployment and configuration of ground station equipment, antennas, RF systems, satellite communication terminals, and related hardware. - Participate in field demonstrations, trade shows, and customer engagement events to help showcase system capabilities. - Work closely with Sales Consultants and technical teams to ensure demonstrations accurately represent system performance and capabilities. - Prepare and configure communications equipment, hardware, and software prior to customer demonstrations or test activities. - Assist in validating system performance and verifying that equipment is operating correctly prior to demonstrations. - Support integration and connectivity between ground systems, communication payloads, software tools, and network infrastructure. - Maintain demonstration equipment, test hardware, and supporting tools to ensure readiness for field use. - Assist with diagnosing and resolving technical issues during demonstration activities or system testing. - Provide hands-on support for RF systems, communication equipment, network connectivity, and hardware integration. - Coordinate with engineering teams to address system issues or performance anomalies discovered during demonstrations or testing. - Manage inventory, transport, and preparation of demonstration equipment used for customer engagements. - Ensure proper handling, packaging, and transport of sensitive technical equipment. - Support logistics planning for field deployments, including shipping, equipment preparation, and setup coordination. - Support Sales Consultants during technical discussions with customers by assisting with equipment setup and system operation. - Help demonstrate system functionality and capabilities during live customer demonstrations. - Assist in documenting demonstration results and gathering feedback to support future product improvements. - Work closely with engineering, operations, and business development teams to ensure demonstration environments accurately reflect product capabilities. - Provide feedback to engineering teams regarding demonstration performance, usability, and potential improvements. - Support internal testing and validation activities when demonstrations require integration with engineering prototypes or development systems. ### JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS - Associate degree or technical certification in Electronics, Communications Technology, Telecommunications, or related field. - Minimum of 5 years of industry experience in engineering, systems development, or program/project management roles within aerospace, space, or defense industries. - Experience managing cross-functional engineering and operations teams in complex technical programs. - Basic understanding of RF communications, satellite communications, or wireless communication systems. - Ability to set up and operate technical equipment used in communications demonstrations or testing environments. - Familiarity with antennas, ground station equipment, or network connectivity systems preferred. - Strong troubleshooting and hands-on technical problem-solving abilities. - Strong organizational and time management skills. - Ability to work collaboratively with both technical teams and customer-facing personnel. - Ability to lift and transport equipment weighing up to 40 pounds as part of demonstration setup and field deployments. - Ability to work in laboratory, field, or outdoor environments while supporting equipment setup and demonstrations. - Ability to stand, walk, or move equipment for extended periods during setup or demonstration events. - Ability to analyze equipment performance and troubleshoot basic technical issues. - Ability to communicate clearly with internal teams and customers during demonstration activities. - Ability to travel periodically to support customer demonstrations, trade shows, or field deployments.