Sales Team Lead (BPO & Outbound)

Job description

Join Hire Hangar and work with fast-growing global companies while building a long-term career. ### **Job Title:** Sales Team Lead (BPO & Outbound) **Location: Remote | US Hours** **Employment Type: Full-Time | Independent Contractor** **Role Overview:** We're looking for an experienced Sales Team Lead with a strong BPO background who knows how to build winning teams from the ground up. You've led sales reps, refined processes, and know the difference between a playbook that gets followed and one that actually drives results. If you've worked with US-based companies remotely and can hold your own in front of leadership, we want to talk. **Key Responsibilities:** - Lead and coach a team of outbound sales reps to consistently hit KPIs - Build and refine sales playbooks based on real performance data and market feedback - Diagnose performance issues at both team and individual level and act on them quickly - Manage underperformers directly and confidently — including PIPs and tough conversations - Oversee daily operations including CRM hygiene, reporting, and workflow management - Communicate progress and resource needs to leadership in a clear, business-focused way - Partner with leadership to align team execution with broader company goals **Required Qualifications:** - 4+ years leading sales or SDR teams in a BPO environment - Proven playbook-building experience with real before/after examples - Must have remote experience working with US-based clients (non-negotiable) - American accent and strong communication skills (non-negotiable) - Data-driven approach to quality and performance management - Operationally minded — comfortable with reporting, process building, and metrics **Please NOTE** It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles. We connect top talent with vetted employers, competitive pay, and real growth opportunities.