Sales Team Leader– Appliance Repair (Remote, PST)

Job description

Key Responsibilities Customer follow-up : Engage with customers who did not proceed with repair services after a technician visit. Multi-channel communication : Maintain consistent contact via calls, SMS, and email until a clear decision is reached. Technician collaboration : Coordinate with technicians to understand repair details and determine potential discounts or special offers. Sales conversion : Present competitive offers and incentives to maximize conversion rates. CRM management : Accurately track and update customer status in the CRM system. Process improvement : Work with management to identify customer objections and recommend improvements. Target achievement : Consistently meet and exceed weekly and monthly conversion goals. Customer service : Deliver empathetic, professional communication to build trust and loyalty. Requirements Availability to work in Los Angeles Timezone (PST) . Proven experience in sales, customer follow-up, or account management (experience in home services or appliance repair is a plus). Excellent verbal and written communication skills in both Russian and English . Strong negotiation and persuasion abilities . Highly organized, self-motivated, and capable of managing multiple follow-ups simultaneously. Proficiency with CRM tools, spreadsheets, and communication software . Goal-driven mindset with a passion for closing deals and driving revenue. Compensation & Growth Competitive base salary + commission based on successful conversions. Additional performance bonuses . Clear career growth opportunities within the company.