Sales Team Manager

Job description

## **Thumbtack helps millions of people confidently care for their homes.** Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ## **About the Sales Team** At our core, the Sales team is built to grow the company. We're focused on bringing in top-tier professionals who are prepared to offer an exceptional experience for our customers. What sets us apart is our consultative sales approach, which ensures our pros deeply understand our product and stay with us longer. We're a scaling sales organization on the lookout for dynamic leaders who are ready to build with us. ## **About the role** As our Sales Manager, you will recruit, train, and manage a team of Sales Development Representatives (SDRs) or Account Executives (AEs). You'll serve as a coach and strategist, empowering your team to hit key performance indicators (KPIs) and overcome sales obstacles by optimizing pitches and processes. The ideal candidate has strong sales expertise and understands that building trust and rapport with our pros is crucial for long-term relationships. In this pivotal role, you will directly influence the team's growth and company revenue by surfacing key insights from sales conversations, testing new data sources and processes, and improving the quality and quantity of pros on our platform. ## **What you’ll do** - **Team Leadership**: Cultivate a high-morale, high-performance sales culture by setting and achieving ambitious team goals. - **Coaching & Development**: Train and mentor all team members, from new hires to tenured staff, on sales strategies, scripting, and processes, particularly within a remote environment. - **Process Improvement**: Manage dynamic sales campaigns, optimize team productivity, and streamline the workflow and operations for SDRs or AEs. - **Strategic Feedback**: Provide direct feedback to Sales Leadership, Operations, and Enablement to improve workflow efficiency and identify key training opportunities. - **Product Expertise**: Become an expert in the product and clearly articulate its value to every professional. - **Performance Management**: Consistently monitor and document team performance. ## **In order to be successful, you must bring** - An expert in solution-based selling, able to align prospect goals and pain points with product solutions. - A minimum of 3 years of sales experience, plus 2–3 years of direct people management experience leading a team of sales closers. - Proven ability to motivate and influence a team, fostering a positive and collaborative sales environment. - Expertise in creating scalable processes and Standard Operating Procedures (SOPs). Proficient with CRM and sales tools; Salesforce experience is a plus. - Excellent verbal and written communication skills, with the ability to articulate product benefits and features clearly and persuasively. - Highly organized, detail-oriented, and able to multitask effectively while remaining available and accessible to the team. - Prior B2B, marketing, or advertising sales experience. - Proficiency with Salesforce and Google Suite. - A tech-savvy individual who quickly adapts to new tools. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [recruitingops@thumbtack.com](mailto:recruitingops@thumbtack.com). For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our [Job Applicant Privacy Policy](https://www.thumbtack.com/job-applicant-privacy-policy). We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. [Check out our blueprint on how to spot the fakes.](https://careers.thumbtack.com/recruiting-scams)