Salesforce Administrator

Job description

WHO WE ARE SQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and experience levels attract and retain more customers, efficiently manage their shop operations, and increase their revenue. Founded in 2015, SQUIRE is trusted by more than 30,000 barbers across 5,000+ shops in more than a thousand cities worldwide. From streamlined booking and opening new shops to real-time earning dashboards and building lasting customer relationships, SQUIRE supports shop owners in seamlessly bridging the gap between their personal craft and business goals. SQUIRE enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs. For more information, please visit getsquire.com or download the SQUIRE app from the App or Play Store. ABOUT THE ROLE We're looking for a Salesforce Administrator to join our Technology & Operations team. This is a service-based role where you’ll own our GTM Help Requests queue, triaging inbound requests from Sales, Onboarding, Customer Success, and Support, and turning them around against defined SLAs. You'll also administer and configure Salesforce, build reports and dashboards, and keep our data clean as our revenue teams scale. Success in this role looks like fast, reliable resolutions and a well-maintained Salesforce instance that stakeholders trust because the data is clean and reporting is accurate. By keeping Salesforce running smoothly, you'll directly enable our revenue teams to close deals faster, onboard shops seamlessly, and keep customers supported, creating a clear and visible impact across the business. Reports To: Director, Technology & Operations Location: Hybrid - Buenos Aires (CABA), Argentina Type: Contract - 6-9 Month Fixed Term Engagement with the potential to extend it based on performance and business needs. WHO WE ARE SQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and experience levels attract and retain more customers, efficiently manage their shop operations, and increase their revenue. Founded in 2015, SQUIRE is trusted by more than 30,000 barbers across 5,000+ shops in more than a thousand cities worldwide. From streamlined booking and opening new shops to real-time earning dashboards and building lasting customer relationships, SQUIRE supports shop owners in seamlessly bridging the gap between their personal craft and business goals. SQUIRE enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs. For more information, please visit getsquire.com or download the SQUIRE app from the App or Play Store. ABOUT THE ROLE We're looking for a Salesforce Administrator to join our Technology & Operations team. This is a service-based role where you’ll own our GTM Help Requests queue, triaging inbound requests from Sales, Onboarding, Customer Success, and Support, and turning them around against defined SLAs. You'll also administer and configure Salesforce, build reports and dashboards, and keep our data clean as our revenue teams scale. Success in this role looks like fast, reliable resolutions and a well-maintained Salesforce instance that stakeholders trust because the data is clean and reporting is accurate. By keeping Salesforce running smoothly, you'll directly enable our revenue teams to close deals faster, onboard shops seamlessly, and keep customers supported, creating a clear and visible impact across the business. Reports To: Director, Technology & Operations Location: Hybrid - Buenos Aires (CABA), Argentina Type: Contract - 6-9 Month Fixed Term Engagement with the potential to extend it based on performance and business needs. YOUR CRAFT (Job Duties & Responsibilities) Triage inbound help requests from stakeholders as your primary function: assess priority, scope effort, communicate status, and resolve issues within defined SLAs Serve as a front-line support resource for Sales, Onboarding, Customer Success, and Support teams on Salesforce questions, bugs, and access issues Administer and configure Salesforce (user management, permissions, roles, profiles, sharing rules) Build and maintain custom objects, fields, page layouts, validation rules, and workflows Create reports and dashboards to deliver insights for teams Partner with business stakeholders to translate requirements into scalable Salesforce solutions Ensure data accuracy and integrity through audits, deduplication, and governance best practices Support integrations between Salesforce and GTM tools (Planhat, Marketo, Salesloft, Customer.io) Test and roll out new Salesforce features, ensuring adoption across the organization The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs. YOUR FOUNDATION (Experience & Skills) 2–4 years of Salesforce administration experience in a high-growth environment. Salesforce Administrator Certification (ADM 201) required Experience working in a ticket- or queue-based support model (e.g., Asana, Jira, Zendesk), managing competing priorities against SLAs Strong customer-service orientation: responsive, clear communicator, comfortable managing stakeholder expectations Strong knowledge of Salesforce data model, security, and automation tools (Flows preferred) Skilled at building reports and dashboards that drive actionable insights Ability to partner with stakeholders, gather requirements, and deliver effective solutions Strong written and verbal English communication skills Must be based in Buenos Aires Availability to work on-site in our office in CABA two days a week (Tuesdays and Thursdays) EXTRA CUT (Nice to Haves) Experience in SaaS/technology companies Familiarity with GTM tool integrations (Marketo, Salesloft) Additional Salesforce certifications (Advanced Admin, Platform App Builder) Don’t let this list stop you from applying - If you are interested in the role, we’d love to hear from you! WHY SQUIRE? This is a chance to own a system that's central to how SQUIRE's revenue teams operate. You'll have direct visibility into Sales, Onboarding, Customer Success, and Support, real autonomy in how you solve problems, and immediate, visible impact from your fixes and builds — the kind of role where you can see your work matter day to day. Interview Accommodations SQUIRE is committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are an individual with a disability requiring an accommodation to apply for an open position, please email your request to recruiting@getsquire.com and someone on our team will respond to your request. Equal Employment Opportunity SQUIRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pay Transparency Nondiscrimination Provision SQUIRE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. WHO WE ARESQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and experience levels attract and retain more customers, efficiently manage their shop operations, and increase their revenue.Founded in 2015, SQUIRE is trusted by more than 30,000 barbers across 5,000+ shops in more than a thousand cities worldwide. From streamlined booking and opening new shops to real-time earning dashboards and building lasting customer relationships, SQUIRE supports shop owners in seamlessly bridging the gap between their personal craft and business goals. SQUIRE enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs.For more information, please visit getsquire.com or download the SQUIRE app from the App or Play Store. ABOUT THE ROLE We're looking for a Salesforce Administrator to join our Technology & Operations team. This is a service-based role where you’ll own our GTM Help Requests queue, triaging inbound requests from Sales, Onboarding, Customer Success, and Support, and turning them around against defined SLAs. You'll also administer and configure Salesforce, build reports and dashboards, and keep our data clean as our revenue teams scale. Success in this role looks like fast, reliable resolutions and a well-maintained Salesforce instance that stakeholders trust because the data is clean and reporting is accurate. By keeping Salesforce running smoothly, you'll directly enable our revenue teams to close deals faster, onboard shops seamlessly, and keep customers supported, creating a clear and visible impact across the business. Reports To: Director, Technology & OperationsLocation: Hybrid - Buenos Aires (CABA), ArgentinaType: Contract - 6-9 Month Fixed Term Engagement with the potential to extend it based on performance and business needs. WHO WE ARESQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and experience levels attract and retain more customers, efficiently manage their shop operations, and increase their revenue.Founded in 2015, SQUIRE is trusted by more than 30,000 barbers across 5,000+ shops in more than a thousand cities worldwide. From streamlined booking and opening new shops to real-time earning dashboards and building lasting customer relationships, SQUIRE supports shop owners in seamlessly bridging the gap between their personal craft and business goals. SQUIRE enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs.For more information, please visit getsquire.com or download the SQUIRE app from the App or Play Store. ABOUT THE ROLE We're looking for a Salesforce Administrator to join our Technology & Operations team. This is a service-based role where you’ll own our GTM Help Requests queue, triaging inbound requests from Sales, Onboarding, Customer Success, and Support, and turning them around against defined SLAs. You'll also administer and configure Salesforce, build reports and dashboards, and keep our data clean as our revenue teams scale. Success in this role looks like fast, reliable resolutions and a well-maintained Salesforce instance that stakeholders trust because the data is clean and reporting is accurate. By keeping Salesforce running smoothly, you'll directly enable our revenue teams to close deals faster, onboard shops seamlessly, and keep customers supported, creating a clear and visible impact across the business. Reports To: Director, Technology & OperationsLocation: Hybrid - Buenos Aires (CABA), ArgentinaType: Contract - 6-9 Month Fixed Term Engagement with the potential to extend it based on performance and business needs. Interview AccommodationsSQUIRE is committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are an individual with a disability requiring an accommodation to apply for an open position, please email your request to recruiting@getsquire.com and someone on our team will respond to your request.Equal Employment OpportunitySQUIRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Pay Transparency Nondiscrimination ProvisionSQUIRE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.