Salesforce Administrator

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Administrator based in Canada.** Join a distributed technology team supporting the modernization and consolidation of systems across a growing portfolio of service-focused businesses. You’ll serve as a key Salesforce and business systems expert, helping teams improve processes, documentation, data, and technology operations. The role combines hands-on Salesforce administration with business analysis, project support, data migration, and systems transformation. You’ll work across CRM, sales enablement, support, eSignature, and project management platforms. Your ability to translate business needs into practical technical solutions will directly support operational efficiency and user adoption. You’ll collaborate with stakeholders, project managers, and cross-functional teams in a dynamic, matrixed environment. This is an opportunity to influence technology transformation while expanding your expertise across a broad business applications ecosystem. ### Accountabilities - Serve as a Center of Excellence for Sales, Sales Operations, and related business processes, providing Salesforce expertise and operational guidance. - Support the evaluation of current systems and processes across business units, identifying opportunities for standardization, consolidation, and improvement. - Help define project scopes for technology transformation initiatives and contribute practical ideas and solutions for building a more centralized technology environment. - Own assigned project action items and collaborate with Project Managers to maintain detailed plans and deliverables for transformation initiatives. - Create and maintain technical documentation, administrative best practices, process frameworks, and implementation standards using tools such as JIRA and Confluence. - Gather, document, validate, and translate business and functional requirements into actionable technical solutions. - Lead data migration activities for business units transitioning from one platform to another as part of system consolidation projects. - Provide Salesforce administration and development support across a range of business applications and platforms. - Support CRM environments including Salesforce Sales Cloud, Zoho, and HubSpot. - Provide support for sales enablement technologies such as Salesforce High Velocity Sales, SalesLoft, Outreach, and InsideSales. - Support eSignature solutions including DocuSign and Conga. - Contribute to support-platform administration across solutions such as Salesforce Service Cloud, Salesforce Experience Cloud, and Zendesk. - Support project management platforms such as TaskRay and Asana. - Facilitate stakeholder interviews, workshops, and requirements-gathering sessions to identify business needs and define effective solutions. - Contribute to change management, user adoption, and continuous improvement initiatives across systems and processes. - Collaborate effectively with cross-functional teams and stakeholders across multiple departments and geographic locations. ## Requirements - **5+ years of experience** working as a Salesforce Administrator. - Strong Salesforce administration expertise, with the ability to support business processes, system configuration, and ongoing platform improvements. - Excellent communication, collaboration, and stakeholder management skills. - Proven experience gathering, documenting, and validating business and functional requirements. - Experience developing process flows, user stories, use cases, functional specifications, or similar business and technical documentation. - Strong analytical and problem-solving abilities, with a demonstrated capacity to translate business requirements into practical technical solutions. - Experience working with cross-functional teams in a matrixed environment where priorities and resources are shared across multiple departments. - Experience facilitating workshops, stakeholder interviews, discovery sessions, or requirements-gathering activities. - Familiarity with change management and user adoption best practices. - Experience working in an agile environment and familiarity with JIRA, Confluence, or comparable software development and project management tools. - Strong organizational skills and the ability to manage multiple projects, priorities, and deadlines. - Comfortable working independently in a distributed, remote environment while maintaining effective communication with global stakeholders. - Willingness and ability to learn additional business applications and platforms beyond Salesforce. - Experience with CRM, sales enablement, eSignature, customer support, or project management platforms is an asset. - Must be legally eligible to work in Canada without employer sponsorship. - Willingness to travel occasionally to company offices in North America, including potential travel to Denver, Colorado. ## Benefits - **Compensation:** Target base salary of **$145,000–$155,000 CAD per year** in most Canadian locations, with final compensation determined by location, market conditions, experience, and expertise. - **Remote flexibility:** Work remotely, in-office, or through a hybrid arrangement within Canada, depending on your preference and location. - **Wellness support:** Access to comprehensive wellness benefits, including an annual wellness stipend. - **Vacation:** **3 weeks of vacation** to start. - **Additional time off:** One paid volunteer day of your choice plus **2 floating holidays** for occasions that matter to you. - **Retirement savings:** Registered Retirement Savings Plan (RRSP) with a **4% company match**. - **Employee ownership:** Access to an Employee Stock Purchase Program. - **Global collaboration:** Work with distributed teams across Canada and internationally. - **Professional development:** Opportunities to broaden your expertise across Salesforce, business systems, process transformation, data migration, and technology operations. - **Inclusive culture:** Commitment to diversity, equity, inclusion, and a workplace where people from different backgrounds and perspectives are valued.