Salesforce Administrator

Job description

Signicat is a pan-European digital identity company that makes it easy and safe for organizations to know who they are interacting with online. Using our proprietary technology, we help companies and public organizations securely verify the identities of people and businesses, authenticate users, and enable compliant electronic document signing, so their customers can access services and complete online processes with confidence. Today, Signicat employs over 530 people across 20 offices in 15 European countries. We work with leading banks, fintechs, telcos, public authorities, healthcare providers, and enterprises across retail and mobility to deliver trusted digital identity and onboarding solutions at scale. Joining Signicat means contributing to a mission that has a real impact on how society works and trusting each other in an increasingly digital world. Our Enterprise Platform team is in the cross-section of IT and Business where we strive to empower and enable everyone in Signicat to achieve more. We do this by driving and supporting our colleagues and business processes via IT and digital initiatives. We are strong believers in cross-functional collaboration and always have a focus on providing an excellent level of delivery. Please note that due to the summer holiday season, interviews for this position will resume after August 10th. 🚀 The role We are actively seeking a dynamic individual to take on the role of Salesforce Administrator. Your contributions will be instrumental in the continual enhancement of our Salesforce platform and connected systems. You will work with the team to improve the day-to-day productivity and operational effectiveness of the entire company and ensure deliverables related to the productivity of our sales, product, and finance teams through intelligent workflows, reliable data, and scalable systems. This role is key in shaping our business processes and requires a blend of technical Salesforce expertise and business analysis. As our Salesforce Administrator, you'll step into a pivotal role in ensuring user- and business satisfaction and the seamless operation of the Signicat Salesforce Platform. You will have a large customer base in all our colleagues across locations where your main responsibilities are, but not limited to: Act as a Salesforce Administrator, working alongside the Salesforce team to maintain, optimize, and develop our Salesforce platform and its integrations with connected 3rd party components and services, including ERP, external subscription management and billing systems. Ensure that our assisted sales- and online sales channels are operating efficiently. This involves maintaining and improving our Quote-to-Cash flows and related business processes. Engage with internal stakeholders to gather and analyze business requirements, scope solutions, and translate them into functional specifications. This includes acting as a business analyst to identify areas for process improvement and designing scalable solutions on the Salesforce platform. Contribute to the mapping and improvement of end-to-end enterprise process flows, including those interacting with our ERP system and other core business platforms. Hands-on configuration and improvement of the Salesforce platform through all phases of development/configuration and deployment. Hands-on configuration of new and existing Salesforce features, including user management, roles/profiles, Permission Sets, custom objects, page layouts, custom fields, and validation rules. Understanding and Experience with Salesforce customizations and common Salesforce configuration flows. Creation of well-written documentation, both process and functional. This is what we believe success looks like in a year from now in this role We are meeting the constantly increasing demand for support in a proactive manner. We have a short resolution- and request fulfillment times. Our colleagues express their gratitude and appreciate our transparency and proactive way of work. To succeed, we believe Life at Signicat moves fast, and to succeed we believe you cope well in a fast-paced and continuously evolving environment, furthermore it's an advantage if: You are proficient in all aspects of the Salesforce platform and have a strong understanding of sales processes and flows. You are technical and want to grow. This implies that you preferably have knowledge and/or experience with the administration of the Salesforce platform and its different service offerings. 3+ years of Salesforce administrator experience, release management, and deployment expertise. Functional knowledge of 3rd party applications that integrate with Salesforce, particularly ERP, external subscription management and billing systems. Experience with ERP functionality and an understanding of core enterprise processes (e.g., quote-to-cash) and their integration points with Salesforce is highly beneficial. You have experience and a deep understanding of the quote-to-cash processes and how these are supported by the Salesforce platform and connected systems. You hold a Salesforce Administrator certification, and we greatly appreciate and recognize the value of substantial practical experience. Experience in business analysis, gathering requirements, and scoping business processes is highly desirable. You enjoy having close contact with people where you can understand different points of view. Ability to work independently and be self-motivated with an ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests. You speak and write English fluently. What we offer: Tailored benefits package by location - we aim to empower our employees by offering customised benefits suited to each market Vilnius: Modern workplace - our contemporary yet homey office in Vilnius offers a pet-friendly environment and features an outdoor terrace situated in the vibrant district of Paupys Your tech, your way - choose the tech gear that aligns with your comfort and meets your preferences Hybrid work style - collaborate with the team in-office several days a week and embrace the flexible work model Work-life balance - enjoy extra paid days off during the summer and Christmas season annually. Also, we will celebrate your work anniversaries with additional days off to recognise and reward your milestones Health & Wellness - we prioritise your physical and mental well-being by providing designated packs and access to the Headspace app Continuous growth - quarterly development talks, a dedicated time during working hours each week for training and development, unlimited access to Udemy courses, defined career paths and internal mentorship opportunities Customised onboarding - we will prepare an Onboarding Plan to ensure an easy and smooth beginning Be part of an international team - the opportunity to work from any other Signicat office for 2 months per year and 3 weeks per year from any European country Give back to the community - option to use 16 hours of paid volunteer time each year to support a charity or cause you are passionate about Empowering feedback culture - by using employee engagement tools, we ensure that every voice is heard, empowering us to grow together Meet-ups - frequent office gatherings and biennial Kick-off event to bring every Signicat under one roof that you don’t want to miss Salary 4,000-5200 €/mon. gross. We are open to discussing a different salary based on your skills and competencies.