Salesforce Administrator

Job description

As part of our ongoing Digital Transformation programme, we are rebuilding our Salesforce platform to improve member engagement, service delivery, fundraising, reporting, programme management, relationship management and organisational effectiveness. We are seeking a part time Salesforce Administrator to join our team and help us improve our CRM environment and support our users. The Salesforce Administrator will play a key role in the day-to-day administration, user support and continuous improvement of our Salesforce platform, including Nonprofit Success Pack (NPSP) and Experience Cloud. Working as part of a job share arrangement with an existing Salesforce Administrator, the postholder will work closely with London Youth colleagues and external Salesforce development partners to help translate business requirements into effective Salesforce solutions; support with development, testing and deployment; support user adoption; tackle technical debt; maintain a healthy, trustworthy and well-functioning system; and ensure high standards of data quality and reporting across the organisation. The successful candidate will be passionate about improving processes, maintaining high-quality data, helping users get maximum value from Salesforce, and helping London Youth deliver its mission for young Londoners. Please see the job description for more information and details about the closing date and proposed interview dates. **Please note** that applications may be screened as they are received, and an online screening process may be undertaken before the scheduled interview dates. Candidates are therefore encouraged to submit their applications as early as possible.