Salesforce and IT Infrastructure Administrator

The Role:

We are seeking a highly motivated, forward-thinking, and versatile SaaS & Systems Platform Administrator to own the day-to-day administration, security, configuration, and continuous improvement of our internal technology ecosystem. In this dual-capacity role, you will act as our primary Salesforce, Revenue Tech, & AI Systems Administrator while managing our broader corporate IT infrastructure, identity systems, and integrated business tooling.

The ideal candidate bridges the gap between deep Salesforce functional configuration, complex quote-to-cash business logic, Revenue Intelligence (Gong/ZoomInfo), and traditional system engineering. You will ensure data flow is seamless, automated sales agents are optimized, platform integrations are healthy, and our global workforce is securely equipped.

What You'll Do:

Salesforce (SFDC), Revenue, & AI Administration (60%)

• CPQ & Commissions Management: Manage and maintain the Salesforce CPQ architecture (product bundles, price rules, advanced approvals) and oversee the data accuracy of Salesforce Incentive Compensation Management (Commissions / Spiff).
• Revenue Intelligence & Data GTM Integration: Serve as the primary technical administrator for Gong and ZoomInfo. Manage user seat provisioning, telephony/email integration tracking, data enrichment flows, and troubleshooting API sync errors between these platforms and Salesforce.
• Agentforce & AI Governance: Build, deploy, and continuously optimize autonomous AI agents using Agentforce. Configure topics, actions, guardrails, and natural language instructions to ensure AI agents successfully support internal teams and external customers.
• Configuration & Automation: Build and maintain scalable solutions utilizing Salesforce Core (Sales & Service Clouds) using advanced Flows, validation rules, custom objects, and page layouts.
• Security & Governance: Own the Salesforce security model, ensuring that human users, integrated SaaS tools (ZoomInfo/Gong), and Agentforce AI agents operate strictly within designated profiles, permission sets, and data sharing rules to maintain compliance (ITGC/SOX).

Systems & IT Infrastructure Administration (40%)

• Enterprise Identity & Lifecycle Management: Manage corporate identity providers (e.g., Okta, Microsoft Entra ID) to provision single sign-on (SSO) and automated lifecycle provisioning across all tech stacks, including specialized RevOps tooling.
• Company-Wide SaaS & License Management: Oversee configuration, auditing, compliance, and seat provisioning for organization-wide platforms, including Google Workspace, GenAI productivity layers (Claude), and core HRIS systems (e.g., Hibob, Workday, Rippling, BambooHR).
• SaaS Fleet Management: Act as the primary tier-3 administrator for core business systems (e.g., Slack, Zoom, Jira, and MDM platforms like Microsoft Intune or Jamf).
• System Uptime & Monitoring: Ensure maximum availability across internal systems, monitoring performance baselines and data ingestion health.
• Process Documentation: Maintain detailed system architecture maps, Agentforce interaction logic flows, provisioning workflows, and internal troubleshooting knowledge bases.

What You'll Bring:

• Experience: 4+ years of professional experience in enterprise application management or IT system administration.
• Salesforce & Revenue Tech Expertise: Proven track record with Salesforce Sales/Service cloud, 1+ years managing Salesforce CPQ, and hands-on experience administering Gong (workspace configuration, trackers) and ZoomInfo (credit management, mapping rules).
• Emerging AI Capabilities: Direct experience or certified training in configuring Salesforce Agentforce (creating topics, refining prompts, mapping actions, and analyzing agent execution logs).
• Systems Infrastructure: Deep experience managing enterprise infrastructure tools (Google Workspace administration, Okta, Azure, or AWS) and endpoint management solutions (Intune/Jamf). Hands-on familiarity connecting HRIS systems to identity providers for automated onboarding.
• Certifications (Highly Preferred): * Salesforce Certified AI Associate or AI Specialist
• Salesforce Certified CPQ Specialist
• Salesforce Certified Administrator or Advanced Administrator
• Gong Program Administrator or relevant ZoomInfo Certification
• Microsoft Certified: Enterprise Administrator, Google Workspace Administrator, or Okta Certified Professional
• Core Competencies: Strong analytical mindset, comfortable with ambiguity, and possessing a customer-service approach to supporting internal business stakeholders.

Benefits & Perks:

The typical base pay range for this role across the US is USD: $65,000 - $70,000 per year.

This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to:

• Comprehensive medical, vision, and dental coverage
• A 401(k)-retirement plan
• Short & long-term disability insurance
• Life insurance
• Paid parental leave
• Monthly reimbursements for gym, phone, and internet
• 10+ paid company holidays in each calendar year and unlimited PTO

Check out our LinkedIn page to learn more about what it’s like to work at CommerceIQ!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.