Salesforce B2B Commerce Services Technical Specialist

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Salesforce B2B Commerce Services Technical Specialist in Bangalore we’re looking for? Your future role Take on a new challenge and apply your comprehensive Salesforce expertise in a cutting-edge and rapidly evolving digital landscape. You’ll work alongside innovative, collaborative, and dedicated teammates. You'll play a pivotal role in shaping the future of our global Salesforce ecosystem. Day-to-day, you’ll work closely with teams across the business (ERP, Engineering, Digital, Operations, Customer Service), contribute to the design and evolution of our Salesforce applications, and ensure seamless alignment with our global core model. You’ll specifically take care of leading development and release activities, as well as documenting and strengthening our Technical & Functional Core Model, but also provide deep functional and technical expertise to support business stakeholders. We’ll look to you for: Managing, designing, and implementing functional and technical solutions aligned with business strategy and the global Salesforce Core Model. Safeguarding the integrity, scalability, and future evolution of Service Cloud, Sales Cloud, Experience Cloud, and B2B Commerce Cloud platforms. Translating complex business requirements into clear, scalable, and well-architected technical and functional designs. Preparing and presenting solution documentation to business stakeholders, technical teams, and cross-functional groups. Leading and supporting development efforts, providing technical direction to internal and external development teams. Designing, developing, debugging, unit testing, and documenting Salesforce B2B Commerce applications following established coding standards. Building and customizing LWR Sites, CMS, Lightning Web Components (LWC), and Experience/Commerce Cloud features, including B2B Commerce community components. Implementing Apex Classes, Triggers, Batch jobs, and Scheduler classes to support automation and complex business logic. Developing and managing Salesforce Flows (Record-triggered, Auto-launched, Schedule-triggered) and enhancing standard checkout or business flows. Applying strong validation rules, exception handling, and UX enhancements such as toast notifications and guided error messaging. Performing data loading and maintenance using Data Loader, Workbench, and other Salesforce administration tools. Troubleshooting and resolving technical issues across Salesforce platforms with a focus on stability, performance, and maintainability. Ensuring code quality, reusability, and compliance with security and development best practices, using GitLab for version control and CI/CD. Collaborating with Product Owners and cross-functional partners to analyze gaps, propose enhancements, and drive scalable improvements. Supporting global and regional rollout initiatives, ensuring multi-market consistency including multi-currency and multi-language implementations. Maintaining consistent adherence to global design principles and deployment standards across all markets and rollout waves. All about you We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: Engineering degree (IT or related) with 6+ years of hands-on Salesforce experience. Strong functional and technical expertise across Service Cloud, Sales Cloud, Experience Cloud, and B2B Commerce Cloud. Deep knowledge of Salesforce development: Apex, LWC, Visualforce, SOQL/SOSL, data modeling, and declarative automation. Hands-on experience with Salesforce integrations using REST/SOAP APIs, OAuth/SSO, Connected Apps, and Platform Events. Proficiency in Salesforce architecture, security model, permission sets, profiles, and sharing rules. Experience with data management tools and concepts (Data Loader, Workbench, ETL/ELT). Solid understanding of CI/CD, release management, version control (Git/GitLab), and agile delivery using JIRA. Strong analytical, problem-solving, and communication skills; able to work under pressure and meet tight deadlines. Mandatory Salesforce Certifications: Platform Developer I (PD1), B2B Commerce Cloud. Additional certifications (System/Application Architect, Experience Cloud) are a strong plus. Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: Enjoy stability, challenges, and a long-term career free from boring daily routines Work with the latest Salesforce products and technologies Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Utilise our dynamic and agile working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership roles within our technology teams Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! Important to note As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.